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- Tasks: Support Dynamics 365 CE through coding, bug fixing, and documentation.
- Company: Join Node4, a vibrant and diverse tech company committed to growth and innovation.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and more perks.
- Why this job: Be part of a passionate team while developing your career in a supportive environment.
- Qualifications: 3 years in a service role, with strong communication and technical skills required.
- Other info: Opportunity for training and mentorship in a fast-growing service desk team.
The predicted salary is between 36000 - 60000 £ per year.
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Talent Acquisition Specialist at Node4 | Managed Services | Digital | Group Services
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us.
So, whether you\’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
The Dynamics 365 CE – Power Platform Support Developer role is responsible for the support through code, bug fixing and documentation while achieving targets for the ticket SLA’s. You will be responsible for code fixes and deployments to existing customer systems. You will be supporting the support consultants with more technical support to resolve any technical tickets.
We are looking for somebody to join our fast growing Service Desk team as a Power Platform Support Developer. Our team services Dynamics products from on premise versions 2011 all the way through to the latest updates of Dynamics 365. Our support base is growing year on year and we similarly need to grow additional talented consultants with a Dynamics and Power Platform focus.
Responsibilities
- Providing triage, investigation, request fulfilment, diagnosis, ownership, monitoring, tracking, resolution and communication of tickets.
- Restoring ‘normal operational service’ as quickly as possible for customers, managing user communication and where necessary escalating tickets using defined procedures. Our aim is to do this without the need for further escalation where possible.
- Providing remote and, if required, in person hands on functional and technical knowledge as well as managing long-term client relationships within the context of the role.
- Managing Support channels (portal, email and telephone), ensuring all interactions are logged and managed through to resolution.
- Responsible for creating, testing and documenting processes related to Dynamics and Power Platform.
- Proactive monitoring of systems performance and usage.
- Production of regular and ad-hoc customer reports.
- Conducting monthly/ ad-hoc / user satisfaction call-backs/ surveys. Service Desk Power Platform Developer Managed Services
- Identifying areas for improvement within the service desk and collaborating with others across group on company-wide improvements.
- Presenting new features introduced in releases by Microsoft and involved in Evergreening customer sites.
- Acting as a technical point of escalation.
- Bringing your personal energy and enthusiasm to your work for clients.
What will you bring?
- You will have ideally 3 years of experience in a service focused role. Preferably you will have a minimum of 12 months’ experience working within a Service Desk environment.
- Confident nature with professional interpersonal communication skills. You will have the ability to talk about technology, using business concepts that resonate with business stakeholders.
- Stakeholder Management – your role necessitates liaison with multiple internal and external stakeholders, so the ability to communicate openly and clearly with staff at different levels is an important skill. You will also be good at documentation and have an eye for detail.
- Process Driven – you will understand the importance of efficient processes to ensure that we can provide great service. We adopt the ITIL4 methodology within our service desk.
- Confidence – the role does demand that you are comfortable talking to business stakeholders where you are leading both the input and the output. Confidence to challenge colleagues, confidence to articulate a different view, whilst ensuring everyone remains engaged throughout.
- Training – as a confident operator, you are able to produce training materials and deliver training to users, so they are capable of operating within the Microsoft platform.
- Proactive communicator and willing to share information.
- Excellent verbal and written communication skills.
- Exercises good judgement, knows when to flag issues and when to deal with independently.
- An understanding of ITIL best practice is preferred.
- An enthusiasm to progress a career within a professional Dynamics Customer Engagement context.
- Good knowledge of Dynamics with a focus on CRM applications, and ideally have achieved professional certification (PL-200/PL-400).
- Strong experience with C#, .NET, Java, Power automate, logic apps and canvas apps.
- Provide technical guidance and mentorship to other junior developers
- Knowledge and good practices using DevOps when storing code changes.
- Experience with Dynamics 365 CE
- Experience with Azure for key vaults and applications
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
TAKE A LOOK AT OUR STORY
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Dynamics 365 CE Support Developer employer: Node4
Contact Detail:
Node4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CE Support Developer
✨Tip Number 1
Familiarise yourself with the Dynamics 365 CE and Power Platform. Understanding the latest features and updates will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or professionals in the field. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with ITIL best practices. Since the role emphasises process-driven approaches, showcasing your understanding of ITIL can set you apart from other candidates.
✨Tip Number 4
Be ready to demonstrate your technical skills in C#, .NET, and Power Automate during any practical assessments or discussions. Having real-world examples of how you've used these technologies will strengthen your candidacy.
We think you need these skills to ace Dynamics 365 CE Support Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in Dynamics 365 and Power Platform. Emphasise any roles where you've provided technical support or worked within a service desk environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your experience with C#, .NET, and stakeholder management.
Showcase Your Technical Skills: Include a section in your application that details your technical skills, particularly those mentioned in the job description like DevOps practices, Azure, and CRM applications. This will help demonstrate your fit for the role.
Highlight Communication Skills: Since the role requires strong interpersonal communication, provide examples of how you've effectively communicated with stakeholders in previous positions. This could be through documentation, training, or direct interactions.
How to prepare for a job interview at Node4
✨Showcase Your Technical Skills
Make sure to highlight your experience with Dynamics 365 CE, C#, .NET, and Power Platform during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them, as this will demonstrate your technical proficiency.
✨Communicate Clearly and Confidently
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Use business concepts that resonate with non-technical stakeholders to show that you can bridge the gap between technology and business needs.
✨Understand ITIL Best Practices
Familiarise yourself with ITIL4 methodology, as it is crucial for the service desk environment. Be ready to discuss how you have applied these principles in previous roles to improve service delivery and efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of how you've triaged and resolved technical issues in the past, focusing on your approach to restoring normal operational service quickly and effectively.