At a Glance
- Tasks: Provide reactive network support and resolve incidents across customer environments.
- Company: Join a vibrant, diverse team at Node4, committed to exceptional service.
- Benefits: Enjoy private medical insurance, 25 days holiday, and a company pension scheme.
- Other info: Hybrid working with modern facilities and endless snacks!
- Why this job: Make a real impact in tech while developing your career in a supportive environment.
- Qualifications: Experience in network support and understanding of LAN/WAN fundamentals required.
The predicted salary is between 23850 - 29150 £ per year.
to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People We are: Nimble - We focus on what matters most, adapt fast and embrace change Original - We think differently, stay curious and innovate Driven - We are bold, bring energy and own the outcome Engaged - We operate as one, building strong relationships4 More -We always go further for our people, customers and partners About the role Provides reactive network support, focused on incident resolution and service restoration across customer environments.
Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high‑quality technical outcomes.
Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication.
Responsibilities Diagnose and resolve network incidents and service requests, ensuring timely restoration of service.
Take ownership of incidents, maintaining clear updates, high‑quality communication, and accurate documentation.
Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.
Follow defined processes for incident, change, and escalation management.
Collaborate with Senior Engineers, Team Leader, and wider teams to support service restoration and resolution.
Experience in a network support or IT support role.
Understanding of LAN/WAN networking, routing, switching, firewalls, and network fundamentals.
Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar.
Hybrid Working Private Medical Insurance or Company Paid Health Cash Plan Employee Assistance Program25 days holidays plus your birthday off Option to purchase additional holiday (up to 5 days)Company Pension Scheme Life Assurance x 4A diverse workforce Employee investment with Node4 training Academy Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership Modern facilities with open and welcoming breakout areas Company Social events Never ending supply of hot and cold drinks, biscuits, sweets, and fruit Why join Node4?From an office in Derby to locations nationwide and beyond.
We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Network Support Engineer - Hybrid in Derby employer: Node4
Node4 is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. With hybrid working options, comprehensive benefits like private medical insurance, and opportunities for career advancement, Node4 ensures that its team members are equipped to deliver exceptional customer engagements while enjoying a fulfilling work-life balance in the vibrant UK market.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer - Hybrid in Derby
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Node4 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Node4 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Node4!
✨Direct Apply to Node4
Let's not forget to apply directly through the Node4 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Network Support Engineer - Hybrid in Derby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Node4.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Node4. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Node4
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
