At a Glance
- Tasks: Support Dynamics products and manage customer communications in a dynamic service desk environment.
- Company: Join Node4, a vibrant tech company focused on innovation and exceptional service.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and professional development opportunities.
- Other info: Be part of a diverse team with excellent career growth and a fun work culture.
- Why this job: Kickstart your tech career while making a real impact in a supportive team.
- Qualifications: 1 year of service experience, strong communication skills, and knowledge of Microsoft Power Platform.
The predicted salary is between 30000 - 42000 £ per year.
Overview
D365CE & Power Platform Junior Support Developer
Join to apply for the D365CE & Power Platform Junior Support Developer role at Node4
About The Role
We are looking for somebody to join our fast growing Service Desk team as a Junior Power Platform Support Developer. Our team services Dynamics products from on premise versions 2011 all the way through to the latest updates of Dynamics 365. Our support base is growing year on year and we similarly need to grow additional talented consultants with a Dynamics and Power Platform focus.
The successful candidate would be joining the team in a remote/hybrid capacity, on occasion being called into our offices in the UK as needed. As the point of contact between the end-customer and the service being provided, a Junior Power Platform Support Developer will deliver a customer-centric service by managing communications professionally and progressing more technical tickets in accordance with agreed Service Level Agreements.
A Service Desk Power Platform Developer role is responsible for supporting through code, bug fixing and documentation while achieving targets for the ticket SLA’s. They will be responsible for code fixes and deployments to existing customer systems. They will be supporting the support consultants with more technical support to resolve any technical tickets.
Key Tasks
- Providing triage, investigation, request fulfilment, diagnosis, ownership, monitoring, tracking, resolution and communication of tickets.
- Restoring operational service quickly for customers, managing user communication and escalating tickets using defined procedures.
- Providing remote technical knowledge as well as managing long-term client relationships within the context of the role.
- Assist managing Support channels (portal, email and telephone), ensuring all interactions are logged and managed through to resolution.
- Responsible for creating, testing and documenting processes related to Dynamics and Power Platform.
- Proactive monitoring of systems performance and usage.
- Production of regular and ad-hoc customer reports.
- Conducting monthly/ad-hoc/user satisfaction call-backs/surveys.
- Identifying areas for improvement within the service desk and collaborating with others across group on company-wide improvements.
- Presenting new features introduced in releases by Microsoft and involved in Evergreen-ing customer sites.
- Bringing your personal energy and enthusiasm to your work for clients.
What will you bring?
- You will ideally have 1 year of experience in a service focused role. Preferably a minimum of 6 months’ experience in a Service Desk environment.
- Confident nature with professional interpersonal communication skills. Ability to talk about technology using business concepts that resonate with stakeholders.
- Proactive communicator and willing to share information.
- Excellent verbal and written communication skills.
- Good judgement; knows when to flag issues and when to work independently.
- Understanding of ITIL best practice is preferred.
- Enthusiasm to progress a career within a professional Dynamics Customer Engagement context.
- Good knowledge of Dynamics with a focus on CRM applications, and ideally professional certification (PL-200/PL-400).
- Ability to work with service desk consultants, other developers, and clients to ensure Power Platform solutions function properly to resolve system issues
- Provide technical guidance and mentorship to the service desk team
- Estimate changes to the client’s system and be able to implement changes
- Technical reviews of client tickets
Specific Tech Skills
- Knowledge using Microsoft Power Platform, including PowerApps, Power Automate.
- Experience with C#, .NET, Java, Power Automate, Logic Apps and Canvas Apps.
- Stay up to date with developments in Microsoft products to provide support for new releases.
- Knowledge and good practices using DevOps when storing code changes.
- Experience with Dynamics 365 CE
- Experience with Azure for key vaults and applications
- Strong problem solving skills
- Stakeholder Management — ability to liaise with multiple internal and external stakeholders and document clearly.
- Process Driven — understanding ITIL4 methodology within the service desk.
- Confidence — comfortable talking to business stakeholders and leading input/output discussions.
- Training — ability to produce training materials and deliver training to users on the Microsoft platform.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Hot and cold drinks, snacks and fruit provided
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
D365CE & Power Platform Junior Support Developer in Portsmouth employer: Node4
Node4 is an exceptional employer that prioritises employee growth and well-being, offering a hybrid working model, comprehensive health benefits, and a supportive work culture. With a commitment to innovation and diversity, employees are encouraged to develop their skills through the Node4 training Academy while enjoying a vibrant team atmosphere that values passion and collaboration.
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We think this is how you could land D365CE & Power Platform Junior Support Developer in Portsmouth
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We think you need these skills to ace D365CE & Power Platform Junior Support Developer in Portsmouth
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Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Node4 and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Node4
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
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