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- Tasks: Support customers with D365 BC, resolve incidents, and document processes.
- Company: Join Node4, a vibrant tech company that values its people.
- Benefits: Enjoy hybrid working, health insurance, 25 days holiday, and more perks.
- Why this job: Be part of a dynamic team and make a real impact in onboarding support.
- Qualifications: 5 years of Dynamics NAV/BC experience and strong communication skills.
- Other info: Great career growth opportunities in a supportive and innovative environment.
The predicted salary is between 35000 - 45000 £ per year.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
We are seeking an enthusiastic and self-assured individual with strong communication skills, adept at collaborating within a team and comfortable engaging with individuals at all organisational levels. The responsibilities include:
- Investigating and resolving incidents with NAV/ D365 BC
- Maintaining accurate incident records
- Escalating when necessary
- Conducting customer handovers
- Documenting processes for key users
- Facilitating knowledge transfer
- Close collaboration with project teams during the hypercare period
- Aiding in the transition of new customers into our onboarding support team
What will you bring?
We are looking for an experienced, motivated and confident person who is a good communicator, works well in a team, and is comfortable talking to people at all levels in the company. They should be curious and show a willingness to learn and question and able to lead customers towards solutions. The person needs to be methodical, have attention to detail and a healthy work ethic. The ideal candidate for this role will be an approachable and pro-active problem solver with a firm understanding of Microsoft Dynamics and related products.
The ideal experience and knowledge required:
- 5 years ‘Dynamics NAV/Business Central’ experience & familiarity with common third-party products
- An enthusiasm and a passion for Microsoft Dynamics, MB-800 Certification preferable
- Initiative and proactive approach with experience working from and with a support desk
- The ability to work on your own and an approachable team player
- Natural “can do” attitude & analytical approach to issues with new customers that may not be documented
- Excellent documentation and presentation skills
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
D365 BC Support Consultant - Onboarding Team employer: Node4
Contact Detail:
Node4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 BC Support Consultant - Onboarding Team
✨Tip Number 1
Network like a pro! Reach out to current employees at Node4 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the onboarding team. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your D365 BC knowledge. Be ready to discuss specific scenarios where you've solved problems or improved processes. Show us your passion for Microsoft Dynamics and how you can bring that enthusiasm to the team!
✨Tip Number 3
Practice your communication skills! Since this role involves engaging with various stakeholders, consider doing mock interviews with friends or family. Focus on explaining technical concepts in simple terms to demonstrate your ability to connect with people at all levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your genuine interest in joining the Node4 family. We can’t wait to see what you bring to the table!
We think you need these skills to ace D365 BC Support Consultant - Onboarding Team
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for Microsoft Dynamics shine through! We want to see that you're not just ticking boxes but genuinely excited about the role and what you can bring to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with D365 BC and NAV. We love seeing how your skills align with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow. Use bullet points where necessary to break down your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at Node4
✨Know Your Dynamics
Make sure you brush up on your knowledge of Microsoft Dynamics NAV and Business Central. Be prepared to discuss your experience with these systems, as well as any third-party products you've worked with. This will show that you're not just familiar with the tools but also passionate about them.
✨Show Off Your Communication Skills
Since the role involves engaging with individuals at all levels, practice articulating your thoughts clearly and confidently. Think of examples where you've successfully communicated complex information or resolved issues through effective dialogue. This will demonstrate your strong communication skills.
✨Be a Problem Solver
Prepare to showcase your analytical approach to problem-solving. Think of specific instances where you've tackled challenges, especially in a support desk environment. Highlight your methodical nature and attention to detail, as these are key traits for the role.
✨Emphasise Team Collaboration
Node4 values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share examples of how you've contributed to team success, especially during onboarding or transition periods. This will illustrate your ability to work well within a team.