At a Glance
- Tasks: Lead a cloud support team and ensure top-notch technical support for cloud systems.
- Company: Join Node4, a vibrant tech company that values its people and fosters growth.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and more perks.
- Other info: Be part of a passionate team with excellent career development opportunities.
- Why this job: Make an impact in a dynamic environment while developing your career in tech.
- Qualifications: Experience in cloud support, leadership skills, and strong communication abilities.
The predicted salary is between 36000 - 60000 £ per year.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
As a Cloud Support Team Leader, you will be responsible for overseeing the day-to-day operations of a cloud support team, ensuring high-quality technical support for cloud-based systems. The role involves managing a team of cloud support engineers, liaising with cross-functional teams and clients, and maintaining service level agreements (SLAs).
What will you bring?
- Excellent communication skills, both written and verbal
- Confidence to work and communicate across a variety of audiences in a professional manner
- Excellent time management skills and an ability to prioritise and multi-task
- Attention to detail and getting it right first time
- Ability to work pro-actively and to tight deadlines
- Knowledge and experience working in an ITIL environment
- Experience as a team leader in a cloud support environment
- Experience working within a Managed Service Provider
- Strong knowledge of cloud services (Private Cloud - VMWare, VCloud Director and Public Cloud experience AWS, Azure)
- Prior experience as a Cloud Support engineer or certifications in cloud technologies
- Excellent problem-solving, leadership, and communication skills
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
2nd Line Cloud Support Team Leader employer: Node4
Node4 is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture where passion for technology and service excellence thrives. With benefits like hybrid working, private medical insurance, and a dedicated training academy, Node4 fosters an environment of continuous learning and development. Located in Derby, the company provides modern facilities and a supportive atmosphere, making it an ideal place for professionals looking to advance their careers in the cloud support sector.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Cloud Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to current employees at Node4 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Cloud Support Team Leader role.
✨Tip Number 2
Prepare for the interview by brushing up on your cloud knowledge. Make sure you can confidently discuss your experience with VMWare, AWS, and Azure. We want to see that you're not just a leader but also a tech-savvy one!
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you've successfully managed a team or resolved conflicts. We love to see how you can inspire and guide others in a cloud support environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Node4 family.
We think you need these skills to ace 2nd Line Cloud Support Team Leader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Cloud Support Team Leader role. Highlight your experience in cloud services and team leadership, as this will show us you’re the right fit for our vibrant team.
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We want to see how you can convey complex ideas simply, so don’t hold back on showcasing your written skills!
Demonstrate Your Problem-Solving Abilities:In your application, share specific examples of how you've tackled challenges in a cloud support environment. This will help us understand your approach to problem-solving and how you can lead a team effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Node4
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of cloud services, especially VMWare, AWS, and Azure. Be ready to discuss your experience with these technologies and how you've used them in previous roles. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a cloud support environment. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your ability to manage and inspire others effectively.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and ideas in a professional manner.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or team dynamics. Prepare some real-life examples where you solved problems efficiently. This will highlight your critical thinking and problem-solving skills, which are essential for a Cloud Support Team Leader.
