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- Tasks: Lead the transition of new IT services into live support for a seamless customer experience.
- Company: Join Node4, a rapidly growing tech company with a vibrant culture.
- Benefits: Enjoy hybrid working, health insurance, 25 days holiday, and more perks.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in high growth, excellent time management, and ITIL qualified.
- Other info: Be part of a diverse team with endless opportunities for growth and learning.
The predicted salary is between 50000 - 60000 £ per year.
As the Transition Manager, you will play a crucial role in collaborating with the Service Design Manager and the Project Management team to ensure the successful transition of new and changing services into the live service environment according to key deliverables. You will oversee and be responsible for executing top-tier transition processes that facilitate a seamless customer experience from project initiation to live service. In this role, you will proactively define and implement processes and operational best practices in service onboarding and in‑life service management. Additionally, you will act as a gatekeeper, ensuring a 'Soft Landing' approach when delivering services into live support.
Responsibilities
- Oversee the end-to-end transition process for new and modified IT services ensuring compliance across all supporting functional areas.
- Ensure all transition activities are completed on time, within scope, and meet quality standards.
- Act as the primary point of contact for all transition‑related issues and escalations.
- Ensure new services have a fully developed end‑to‑end support structure throughout the Node4 operations ecosystem.
- Ensure effective decommissioning of services that are deemed end of life.
- Ensure the weekly convening of the Service Acceptance Board (SAB) to facilitate the onboarding of new services.
- Manage the ServiceNow Transition request queue by ensuring timely completion of service transition matrices (STM) and Service Acceptance Board (SAB) upon request.
- Ensure training requirements and any other non‑functional requirements are defined and delivered against the agreed Operational Acceptance Criteria (OAC).
- Support in transitioning new services or technologies into support by working with the relevant delivery and support teams.
Qualifications
- Experience supporting high growth.
- Be an effective manager of your own time.
- Enjoy working in a fast‑paced and energetic environment.
- Confidence to work and communicate with a variety of audiences in a professional manner.
- Excellent time management skills and an ability to prioritise and multi‑task.
- Attention to detail and getting it right the first time.
- Ability to work proactively and within tight deadlines.
- Good customer service skills and ability to proactively manage customer expectations.
- ITIL foundation qualified (v3 or v4).
Why Join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide, and from three people to a workforce of over 1200, Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
Benefits
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Transition Manager employer: Node4 Ltd
Contact Detail:
Node4 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transition Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Node4. A friendly chat can open doors and give you insights that might just help you land that Transition Manager role.
✨Tip Number 2
Prepare for the interview by understanding the key deliverables of the role. Brush up on your ITIL knowledge and be ready to discuss how you would ensure a seamless customer experience during service transitions.
✨Tip Number 3
Showcase your time management skills! Be ready to share examples of how you've successfully managed multiple projects or tasks under tight deadlines. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Node4 team.
We think you need these skills to ace Transition Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Transition Manager role. Highlight your experience in managing transitions and any relevant ITIL qualifications. We want to see how your skills align with our needs!
Showcase Your Experience: When detailing your past roles, focus on specific examples where you successfully managed service transitions or improved processes. We love seeing real-life applications of your skills that demonstrate your ability to thrive in a fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points for easy reading and ensure your key achievements stand out. We appreciate clarity and attention to detail, so make sure everything is polished before hitting send!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Node4 Ltd
✨Know Your Transition Processes
Familiarise yourself with the end-to-end transition processes relevant to the role. Be ready to discuss how you would ensure compliance and quality standards during service transitions, as this will show your understanding of the key deliverables expected from a Transition Manager.
✨Demonstrate Time Management Skills
Prepare examples that showcase your ability to manage time effectively in a fast-paced environment. Highlight situations where you successfully prioritised tasks and met tight deadlines, as this is crucial for overseeing multiple transition activities.
✨Engage with Stakeholders
Think about how you would communicate with various audiences, including project teams and customers. Prepare to share experiences where you managed customer expectations or resolved issues, demonstrating your proactive approach and good customer service skills.
✨Showcase Your ITIL Knowledge
Since an ITIL foundation qualification is essential, be prepared to discuss how you’ve applied ITIL principles in previous roles. This could include examples of how you’ve implemented best practices in service onboarding or managed service decommissioning effectively.