At a Glance
- Tasks: Lead complex incident resolutions and provide technical guidance in a 24/7 NOC environment.
- Company: Join Node4, a rapidly growing tech company with a vibrant culture.
- Benefits: Enjoy hybrid working, private health insurance, generous holidays, and a supportive team.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact by solving critical incidents and mentoring fellow engineers.
- Qualifications: Proven experience in network engineering and strong leadership skills required.
The predicted salary is between 53085 - 64881 £ per year.
- Acts as the senior technical authority within the 24/7 NOC function, leading resolution of complex and high-priority incidents.
- Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
- Provides technical leadership across the team, improving quality, consistency, and capability.
- Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.
- Work as part of a 24/7 shift rota, Own and resolve complex and business-critical incidents, acting as technical escalation point for engineers.
- Provide technical leadership during major incidents, supporting coordinated and effective recovery.
- Drive accountability for technical quality, ticket standards, and resolution approaches.
- Support engineers with troubleshooting, guidance, and best practice.
- Contribute to problem identification and root cause resolution, reducing repeat incidents.
- Review and assure quality of tickets, configurations, and documentation.
- Maintain clear communication with stakeholders during escalations and priority incidents.
- Support adherence to SLA, incident, and change management processes.
- Behaviours
- Leads by example through strong technical ownership and professionalism.
- Provides calm, clear direction during complex or high-pressure situations.
- Takes accountability for technical outcomes, not just tasks.
- Actively develops others through mentoring and support.
- Challenges constructively to improve standards and consistency.
- Measures Of Success
- Effective resolution of complex incidents with clear technical leadership.
- Strong support to major incident handling and recovery.
- Reduction in repeat incidents through root-cause identification.
- High standards of technical quality and documentation.
- Improved capability and confidence across the team.
- Additional Considerations
- Participation in an on-call rota will be required, including supporting escalation and major incident response outside core hours where necessary.
Proven experience as a Senior Network Engineer or Support Engineer.
- Strong hands-on experience across network technologies including routing, switching, firewalls, and WAN environments.
- Experience working in SLA-driven, managed service environments.
- Ability to handle major incidents and complex technical challenges.
- Strong mentoring, communication, and leadership skills.
- Experience with change control, governance, and best-practice processes.
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years.
From an office in Derby to locations nationwide.
From three people to a workforce of over 1200.
About Node4 We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People, Founded in 2004, Node4 has experienced exceptional growth and success over the years.
From an office in Derby to locations nationwide and beyond.
From three people to a workforce of over 900.
We believe that our people are the driving force behind our success.
We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company., Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years.
From an office in Derby to locations nationwide.
From three people to a workforce of over 1200.
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
- #J-18808-Ljbffr
NOC Senior Engineer employer: Node4 Ltd
Node4 Ltd is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for a Marketing Data & Operations Specialist. With a hybrid working model, employees enjoy diverse benefits, including professional development opportunities and a supportive team environment that encourages growth and creativity. Located in a vibrant area, Node4 Ltd offers a unique chance to contribute to impactful marketing strategies while ensuring data integrity and compliance.
