BAU Digital Services Coordinator - Microsoft Stack in Newbury

We are looking for a Short Order Coordinator to join our Digital Services team. This role is critical to the smooth operation of our day-to-day service delivery – ensuring business‑as‑usual (BAU) requests are handled efficiently, accurately, and to a high standard across our Microsoft‑focused digital service lines. Acting as the bridge between operations, delivery teams, and client‑facing stakeholders, the Short Order Coordinator ensures requests are scheduled and fulfilled in a timely and structured way. This is a fantastic opportunity for someone with strong organisational skills, attention to detail, and a passion for keeping things moving. You'll work in a fast‑paced environment where your contribution directly impacts client satisfaction and internal delivery efficiency.

Responsibilities

• Own the intake, validation, and coordination of short order/BAU digital service requests from internal teams and customers.
• Work closely with Short Order developers, consultants, and Engagement Managers to assign resources and ensure requests are delivered in line with SLAs.
• Maintain clear communication between stakeholders to keep requests on track and expectations aligned.
• Track and manage the status of open short order items, providing updates, chasing blockers, and escalating where needed.
• Ensure all requests are logged, prioritised, and categorised correctly in internal systems (e.g. service management or PSA tools).
• Proactively flag recurring patterns, process inefficiencies, or scope creep across requests.
• Create and maintain internal documentation and process guides to support the smooth operation of short order workflows.
• Collaborate with finance or commercials teams to ensure accurate scoping and quoting where required.
• Support operational reporting and help identify opportunities to streamline BAU request handling.
• Contribute to continuous improvement across delivery operations and the customer experience.

Qualifications

• Experience in a coordination, delivery support, or service desk role within a technology or managed services environment.
• Excellent organisational skills with the ability to manage multiple requests and priorities.
• Strong communication and interpersonal skills – comfortable engaging with technical teams, project stakeholders, and customers.
• Detail‑oriented mindset with a proactive approach to tracking progress and resolving issues.
• Understanding of service delivery processes, SLAs, and operational best practices.
• Confidence in handling both internal and external communications, managing expectations and maintaining a positive tone.
• A collaborative and adaptable approach – willing to work across teams and flex to support business needs.
• Knowledge of Microsoft technologies (M365, D365, Azure) is beneficial but not essential.

Benefits

• Hybrid Working.
• Private Medical Insurance or Company Paid Health Cash Plan.
• Employee Assistance Program.
• 25 days holidays plus your birthday off.
• Option to purchase additional holiday (up to 5 days).
• Company Pension Scheme.
• Life Assurance x 4.
• A diverse workforce.
• Employee investment with Node4 Training Academy.
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership.
• Modern facilities with open and welcoming breakout areas.
• Company Social events.
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit.