At a Glance
- Tasks: Shape and architect Node4's next-gen managed services for clients.
- Company: Join a rapidly growing tech company with a dynamic culture.
- Benefits: Enjoy hybrid working, health insurance, and 25 days holiday plus your birthday off.
- Other info: Be part of a diverse team with excellent career progression opportunities.
- Why this job: Make a real impact by translating customer challenges into innovative solutions.
- Qualifications: Experience in IT service management and strong pre-sales skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Managed Services Pre‑Sales Service Architect is a customer‑facing technical services specialist responsible for shaping, positioning, and architecting Node4's next‑generation managed services portfolio for customers. This lead role will take responsibility for alignment of services to client requirements and feed the roadmap for our set of managed services, built around Node4's product set, over the coming years. This role plays a critical role in translating customer challenges into tailored solutions, driving trust in Node4's capabilities, and helping secure new business.
Key Responsibilities
- Partner with account managers and solution specialists to position Node4's product‑focused managed services portfolio during the sales cycle
- Architect ITSM solutions for customers
- Lead discovery sessions with customers to uncover business, service, and technical requirements
- Deliver compelling presentations showcasing Node4's managed services offerings
- Articulate the value of managed services within broader Node4 offerings (Cloud, Networking, Data & AI, Modern Workplace, Security, and Business Applications)
- Produce high‑quality proposals, service architecture & designs, and statements of work (SoW) aligned to customer requirements and Node4 delivery capabilities
- Ensure designs incorporate security best practices, regulatory compliance (ISO 27001, NIST, Cyber Essentials+, GDPR), and future‑proofing for customer growth
Portfolio & Innovation Contribution
- Act as a feedback loop between customers, sales, and product management to influence Node4's managed services roadmap
- Position innovative new solutions into the Node4 portfolio and challenge the status quo
- Work with the Node4 product team to develop repeatable playbooks, reference architectures, and sales collateral to accelerate adoption of new services
- Collaborate with the sales enablement team to share knowledge and conduct training sessions for sales and technical teams
- Align supported services to the Node4 product and services catalogue in partnership with the managed services practice and operations function
Client Relationship & Thought Leadership
- Build trusted‑advisor status with key stakeholders (CTO, COO, and Support Managers)
- Participate in industry events, roundtables, and webinars as an evangelist for Node4
Technical Expertise
- Strong knowledge of the IT Service Management (ITSM) approach
- Strong knowledge of the IT Infrastructure Library (ITIL) portfolio; ITIL qualifying preferable
- Experience with a Managed Service Provider support framework for 1st to 4th line
- Experience in service architecture and design
- Experience developing and implementing managed service solutions for IT managed service providers
- Knowledge of Cloud (SaaS, PaaS and IaaS) technology, end‑user environment, and managed service support, including Microsoft Azure
- Awareness of compliance frameworks (ISO, NIST, CIS, GDPR) and how they map into solution design
Pre‑Sales & Consulting Skills
- Proven track record in a pre‑sales or solutions engineering role within a managed service provider (MSP), system integrator, or vendor
- Ability to build tailored presentations and deliver persuasive demos to both technical and business audiences
- Strong experience creating solution proposals, SoWs, and RFP responses
- Commercial awareness to align solutions with business outcomes and ROI
Personal Attributes
- Excellent communication and stakeholder engagement skills
- Strong problem‑solving mindset with ability to simplify complexity for customers
- Collaborative team player, comfortable working across sales, delivery, and product teams
- Passion for continuous learning
- Ability to learn Node4's go‑to‑market offerings quickly
- Agile approach to change
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success, expanding from a single office in Derby to a nationwide presence with a workforce of over 1,200. We value our people as the driving force behind our success, fostering a dynamic, inclusive, and innovative culture that encourages growth, learning, and career progression.
Benefits
- Hybrid Working
- Private Medical Insurance or Company‑Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 Training Academy
- Family savings and shopping discounts through the Node4 benefits portal
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never‑ending supply of hot and cold drinks, biscuits, sweets, and fruit
Managed Services Pre-Sales Service Architect employer: Node4 Ltd
Node4 is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic and inclusive work culture that fosters innovation and collaboration. With a strong commitment to employee development through the Node4 Training Academy, generous benefits including hybrid working, private medical insurance, and 25 days of holiday plus your birthday off, Node4 provides a supportive environment for its team members to thrive in their careers while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Pre-Sales Service Architect
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream role at Node4.
✨Tip Number 2
Show off your skills! When you get the chance to present or demo, make it count. Tailor your presentations to highlight how your expertise aligns with Node4's managed services. Remember, it's all about showcasing your value!
✨Tip Number 3
Be a problem solver! During interviews or discussions, focus on how you can tackle customer challenges. Use real examples from your past experiences to demonstrate your ability to create tailored solutions that resonate with Node4's offerings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates about Node4. Don’t miss out on the opportunity to join our amazing team!
We think you need these skills to ace Managed Services Pre-Sales Service Architect
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ITSM and service architecture. We want to see how your skills align with the Managed Services Pre-Sales Service Architect role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and consider including examples of how you've successfully engaged with stakeholders in the past.
Highlight Your Problem-Solving Mindset:We love candidates who can simplify complex challenges for customers. In your application, share specific instances where you’ve tackled tough problems and delivered tailored solutions. This will show us that you have the right mindset for the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Node4 and what we stand for!
How to prepare for a job interview at Node4 Ltd
✨Know Your Stuff
Make sure you have a solid understanding of IT Service Management (ITSM) and the ITIL framework. Brush up on Node4's managed services portfolio and be ready to discuss how your experience aligns with their offerings. This will show that you're not just familiar with the concepts, but that you can apply them in real-world scenarios.
✨Tailor Your Approach
Prepare to articulate how you can translate customer challenges into tailored solutions. Think of specific examples from your past experiences where you've successfully done this. Being able to demonstrate your problem-solving mindset will resonate well with the interviewers.
✨Engage and Collaborate
Since this role involves working closely with account managers and solution specialists, practice how you would engage with different stakeholders. Be ready to discuss how you would lead discovery sessions and collaborate effectively across teams to align services with client requirements.
✨Showcase Your Presentation Skills
You’ll likely need to deliver compelling presentations, so practice showcasing Node4's managed services offerings. Prepare a mini-presentation that highlights your ability to communicate complex ideas simply and persuasively to both technical and business audiences. This will help you stand out as a strong candidate.
