D365CE & Power Platform Junior Support Developer

We are looking for somebody to join our fast growing Service Desk team as a Junior Power Platform Support Developer. Our team services Dynamics products from on premise versions 2011 all the way through to the latest updates of Dynamics 365. Our support base is growing year on year and we similarly need to grow additional talented consultants with a Dynamics and Power Platform focus. The successful candidate would be joining the team in a remote/hybrid capacity, on occasion being called into our offices in the UK as needed. As the point of contact between the end-customer and the service being provided, a Junior Power Platform Support Developer will deliver a customer-centric service by managing communications professionally and progressing more technical tickets in accordance with agreed Service Level Agreements. A Service Desk Power Platform Developer role is responsible for supporting through code, bug fixing and documentation while achieving targets for the ticket SLA\’s. They will be responsible for code fixes and deployments to existing customer systems. They will be supporting the support consultants with more technical support to resolve any technical tickets. Key Tasks

• Providing triage, investigation, request fulfilment, diagnosis, ownership, monitoring, tracking, resolution and communication of tickets.
• Restoring \’normal operational service\’ as quickly as possible for customers, managing user communication and where necessary escalating tickets using defined procedures.
• Providing remote technical knowledge as well as managing long-term client relationships within the context of the role.
• Assist managing Support channels (portal, email and telephone), ensuring all interactions are logged and managed through to resolution.
• Responsible for creating, testing and documenting processes related to Dynamics and Power Platform.
• Proactive monitoring of systems performance and usage.
• Production of regular and ad-hoc customer reports.
• Conducting monthly/ ad-hoc / user satisfaction call-backs/ surveys.
• Identifying areas for improvement within the service desk and collaborating with others across group on company-wide improvements.
• Presenting new features introduced in releases by Microsoft and involved in Evergreening customer sites.
• Bringing your personal energy and enthusiasm to your work for clients.

  You will have ideally 1 years of experience in a service focused role. Preferably you will have a minimum of 6 months\’ experience working within a Service Desk environment.

• Confident nature with professional interpersonal communication skills. You will have the ability to talk about technology, using business concepts that resonate with business stakeholders.
• Proactive communicator and willing to share information.
• Excellent verbal and written communication skills.
• Exercises good judgement, knows when to flag issues and when to deal with independently.
• An understanding of ITIL best practice is preferred.
• An enthusiasm to progress a career within a professional Dynamics Customer Engagement context.
• Good knowledge of Dynamics with a focus on CRM applications, and ideally have achieved professional certification (PL-200/PL-400).
• Work with the service desk consultants, other developers, and clients to ensure that Power Platform solutions using Microsoft Power Platform, including PowerApps, Power Automate and Dynamics 365 CE functioning properly to solve system issues
• Provide technical guidance and mentorship to the service desk team
• Estimate changes to the client\’s system and be able to implement changes.
• Technical reviews of client tickets

Specific Tech Skills

• Knowledge using Microsoft Power Platform, including PowerApps, Power Automate.
• Experience with c#, .NET, Java, Power automate, logic apps and canvas apps.
• Stay up to date with developments in the Microsoft related products to provide support for new incoming products
• Knowledge and good practices using DevOps when storing code changes.
• Experience with Dynamics 365 CE
• Experience with Azure for key vaults and applications
• Strong problem solving skills
• Stakeholder Management – your role necessitates liaison with multiple internal and external stakeholders, so the ability to communicate openly and clearly with staff at different levels is an important skill. You will also be good at documentation and have an eye for detail.
• Process Driven – you will understand the importance of efficient processes to ensure that we can provide great service. We adopt the ITIL4 methodology within our service desk.
• Confidence – the role does demand that you are comfortable talking to business stakeholders where you are leading both the input and the output. Confidence to challenge colleagues, confidence to articulate a different view, whilst ensuring everyone remains engaged throughout.
• Training – as a confident operator, you are able to produce training materials and deliver training to users, so they are capable of operating within the Microsoft platform.

  Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200.

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us. So, whether you\’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you., Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company., Why join Node4? Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200.

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit