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For Companies At a Glance
- Tasks: Deliver top-notch support and troubleshoot cloud issues for customers.
- Company: Join a dynamic tech company focused on innovation and collaboration.
- Benefits: Enjoy hybrid working, health insurance, generous holiday, and training opportunities.
- Why this job: Make a real difference by solving technical challenges in cloud environments.
- Qualifications: Experience with cloud technologies and strong communication skills required.
- Other info: Be part of a diverse team with great career growth and fun social events.
The predicted salary is between 35000 - 45000 £ per year.
As a Cloud Support Engineer, you'll play a key role in delivering a high-quality support experience to our customers. You'll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line with agreed SLAs. You'll work closely with colleagues across Service Desk, 3rd Line and Engineering teams, contributing to service improvement, problem management and knowledge sharing.
What You'll Be Doing
- Proactively managing incidents, service requests and events across multiple cloud environments
- Providing first-class technical support to customers with varying levels of technical knowledge
- Taking ownership of escalated issues and seeing them through to resolution
- Monitoring cloud platforms, identifying issues and recommending improvements
- Participating in problem management, including root cause analysis
- Implementing solutions to recurring issues to prevent repeat incidents
- Maintaining and contributing to internal knowledge bases and technical documentation
- Liaising with third-party suppliers where required
- Escalating complex issues to 3rd Line or Engineering teams with clear handovers
- Participating in an on-call rota to support critical out-of-hours incidents
- Ensuring systems remain highly available and performance is optimised
Qualifications
- Experience with virtualisation technologies (e.g. VMware vSphere, Azure)
- Strong Microsoft 365 administration skills (Entra ID, Exchange Online, Intune, etc.)
- Good working knowledge of Windows Server troubleshooting
- Experience supporting backup solutions (e.g. Veeam, Commvault)
- Experience with enterprise monitoring and alerting platforms
- A proven track record of delivering high-quality end-user support in Microsoft environments
- Strong written and verbal communication skills
- Ability to prioritise, multitask and manage time effectively
- High attention to detail and a right-first-time mindset
- A proactive, analytical and customer-focused approach
- Understanding of ITIL principles
Success Is Measured
- Effective and timely resolution of support tickets
- Customer satisfaction (CSAT) scores
- Accurate time and activity logging
Benefits
- Hybrid working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holiday plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Cloud Support Engineer employer: Node4 Ltd
Contact Detail:
Node4 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current Cloud Support Engineers or folks in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing a job in this field.
✨Tip Number 2
Get hands-on! Set up your own cloud environment using Azure or VMware. This not only boosts your skills but also gives you real examples to discuss during interviews, showing that you're proactive and passionate.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your troubleshooting skills and be ready to walk through how you'd handle specific incidents. We want to see your thought process and problem-solving abilities in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Support Engineer role. Highlight your experience with virtualisation technologies and Microsoft 365, as these are key for us. Use specific examples that showcase your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about cloud support and how your background aligns with our needs. Don’t forget to mention your proactive approach and customer-focused mindset, as these traits are super important to us.
Showcase Your Communication Skills: Since strong written communication is crucial for this role, make sure your application is clear and concise. Use proper grammar and structure, and don’t hesitate to demonstrate your ability to explain complex technical issues in simple terms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Node4 Ltd
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of cloud technologies, especially Microsoft Azure and VMware vSphere. Be ready to discuss your experience with these platforms and how you've used them to solve problems in the past.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of incidents you've managed and resolved. Highlight your analytical approach and how you prioritise issues, as this will demonstrate your ability to handle escalated incidents effectively.
✨Communicate Clearly
Since you'll be dealing with customers who have varying levels of technical knowledge, practice explaining complex concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly and concisely.
✨Be Proactive and Customer-Focused
During the interview, showcase your proactive mindset by discussing how you've contributed to service improvements or knowledge sharing in previous roles. Employers love candidates who take initiative and focus on customer satisfaction!