At a Glance
- Tasks: Support Azure and Microsoft 365, owning complex incidents and delivering top-notch customer service.
- Company: Join Node4, a vibrant tech company that values growth and innovation.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Be part of a diverse team with excellent career progression opportunities.
- Why this job: Make a real impact in cloud technology while developing your career in a supportive environment.
- Qualifications: 2-3 years experience with Microsoft technologies and strong troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
Join as a Public Cloud 2nd Line Engineer, supporting Azure and Microsoft 365 in a managed services environment. Own complex incidents, work with great engineers, and make real impact for customers. As a Public Cloud Second Line Engineer, you’ll provide advanced, customer-facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end-to-end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams. You’ll work hands-on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on-site cover when required at a customer site in West Yorkshire, as well as participation in an on-call rota, including night shifts.
Key Responsibilities
- Act as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
- Own incidents from investigation through to resolution, keeping customers informed throughout
- Provide advanced troubleshooting across Microsoft Azure, including:
- Virtual Machines
- Azure Storage, Backup and Recovery
- Azure Monitor, Log Analytics and alerting
- Azure Active Directory and RBAC
- Support Microsoft 365 services, including:
- Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
- SharePoint Online and OneDrive for Business
- Microsoft Teams (calling, meetings, integrations and client issues)
- Microsoft 365 security and compliance features (where applicable)
- Escalate complex or high-impact issues to 3rd Line teams with clear technical detail and evidence
- Support planned changes, maintenance and service improvement activities
- Create and maintain technical documentation, knowledge base articles and known error records
- Work closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
- Provide on-site support when required
Qualifications
- 2-3 years' experience supporting Microsoft technologies in a production environment
- Strong hands-on experience with Microsoft Azure
- Strong experience supporting Microsoft 365 workloads
- Experience supporting hybrid environments (on-premises integrated with Azure and M365)
- Working knowledge of ITIL-aligned support environments
- Excellent customer service skills with the ability to manage multiple priorities
- Strong troubleshooting, analytical and problem-solving capability
- Clear written and verbal communication skills, including technical documentation
- Ability to achieve and maintain NPPV3 with SC clearance
Desirable
- Valid UK driving licence and access to a car
- Microsoft certifications such as AZ-900 and AZ-104
- Experience supporting large or complex tenant environments
Benefits
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Public Cloud Second Line Engineer in Bradford employer: Node4 Ltd
Node4 is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture where passion for technology meets a commitment to outstanding service. With benefits like hybrid working, private medical insurance, and a dedicated training academy, Node4 fosters an environment that encourages professional development and personal fulfilment. Located in West Yorkshire, this role not only provides the opportunity to work with cutting-edge Microsoft technologies but also allows you to be part of a diverse and supportive team that values innovation and trust.
StudySmarter Expert Advice🤫
We think this is how you could land Public Cloud Second Line Engineer in Bradford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Node4 Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Node4 Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Node4 Ltd!
✨Direct Apply to Node4 Ltd
Let's not forget to apply directly through the Node4 Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Public Cloud Second Line Engineer in Bradford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Node4 Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Node4 Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Node4 Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
