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- Tasks: Support clients in integrating with our innovative payment platform and ensure smooth operations.
- Company: Join Noda, a cutting-edge Open Banking payments platform reshaping online transactions.
- Benefits: 100% remote work, paid time off, and support for your home office setup.
- Why this job: Be part of a dynamic team and make a real impact in the fintech world.
- Qualifications: 2+ years in technical support, knowledge of HTTP, and fluent in Russian and English.
- Other info: Enjoy team-building activities and a non-toxic work environment focused on growth.
The predicted salary is between 36000 - 60000 £ per year.
We are on the lookout for a strong Technical Support Specialist to join Noda, an innovative Open Banking payments platform. If you are fueled by fintech excitement and seek a global career journey, keep reading!
Noda is reshaping online payments, allowing seamless transactions from customers to merchants' bank accounts. We are seeking a talented Technical Support Specialist to be part of our dynamic team.
Your mission:
- Support for clients (companies) in the process of integration with our functionality;
- Quality control of integrations, testing;
- Maintaining an integration FAQ;
- Support for system operation;
- Assistance in the development of integration documentation.
Your skills and experience:
- 2+ years of experience in technical support;
- Knowledge of HTTP;
- Knowledge of client-server architecture;
- Ability to investigate and troubleshoot problems by logs;
- Knowledge of both SQL / NoSQL databases;
- Fluent Russian;
- English at a level B2 or higher.
Nice to have:
- Knowledge of Postman, Kibana Azure and / or Microsoft .NET.
What we offer:
- 100% remote setup: let the world be your office - work from one of our locations or remotely.
- Employee learning and development: we encourage you to constantly develop and grow within your field of expertise by covering the training and education fees.
- Team buildings: join a variety of online and offline activities, from local meet-ups to company-wide events.
- Tech: we provide or compensate all the necessary hardware and offer a budget for your home office setup.
- Paid time off: we value work-life balance and make sure you have more than enough time off to slow down and rest.
- Non-toxic environment: we love what we do, we are proud to be #nodapeople and we focus on working together to achieve our goals!
What happens once you apply:
Your CV will undergo careful review, and we will quickly update you on the next step in our recruitment journey. Get ready for an easy-going screening call with our recruiter, where you will delve into the heart of our company, product, and team dynamics, while sharing your own experiences and aspirations. Should the vibe match and your expectations align, up next will be an engaging interview with our tech specialists. And if everything clicks, anticipate a thrilling job offer landing in your inbox soon!
We do our best to close interview rounds within 3 weeks, although sometimes it might take slightly longer. Send your application our way, we look forward to meeting you!
Technical Support Specialist employer: Noda
Contact Detail:
Noda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Get to know Noda inside out! Research our platform, understand our mission, and be ready to discuss how your skills can contribute to our innovative approach in the fintech space. This will show us you're genuinely interested and not just another applicant.
✨Tip Number 2
Prepare for that screening call by practising common technical support scenarios. Brush up on your knowledge of HTTP, client-server architecture, and troubleshooting techniques. We want to see how you think on your feet!
✨Tip Number 3
Don’t underestimate the power of your soft skills! Be ready to showcase your communication abilities and how you handle client interactions. We’re all about teamwork and a non-toxic environment, so let your personality shine through!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of HTTP, client-server architecture, and databases!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for fintech and explain why you’re excited about joining Noda. Let us know how you can contribute to our team and support our clients effectively.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully troubleshot issues or improved processes. We love candidates who can demonstrate their ability to investigate and resolve problems using logs and other tools.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we can’t wait to meet you!
How to prepare for a job interview at Noda
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around HTTP, client-server architecture, and databases. Be ready to discuss how you've used these skills in past roles, as this will show your expertise and confidence.
✨Prepare for Problem-Solving Questions
Expect questions that test your troubleshooting abilities. Think of specific examples where you've successfully resolved technical issues, and be prepared to walk through your thought process. This will demonstrate your analytical skills and ability to handle challenges.
✨Familiarise Yourself with Noda's Products
Take some time to understand Noda's platform and its functionalities. Knowing how their integration works will not only impress the interviewers but also help you ask insightful questions, showing your genuine interest in the role.
✨Showcase Your Communication Skills
As a Technical Support Specialist, clear communication is key. Practice explaining complex technical concepts in simple terms. During the interview, focus on articulating your thoughts clearly, especially when discussing your experiences or answering questions.
