At a Glance
- Tasks: Ensure high-quality services through assessment reviews and stakeholder communication.
- Company: Join NOCN Group, an international charity making a social impact.
- Benefits: Enjoy 38 days of leave, hybrid working, and flexible hours.
- Other info: Embrace a supportive culture with opportunities for personal and professional growth.
- Why this job: Be part of a team that values quality and continuous improvement.
- Qualifications: Experience in quality assurance and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
NOCN Group is an international charity that delivers future‑fit skills solutions with social impact for colleges, training providers, employers and individuals. To find out more, visit our website.
Overview Of The Role
We are seeking a motivated and professional Quality Assurance Officer to join our Assessment and Quality team. Reporting to the Quality Assurance Manager (Apprenticeships), you will play a key role in delivering high‑quality services aligned with NOCN's strategic objectives.
Key Responsibilities
- Review assessment and quality assurance reports, providing feedback to ensure quality and compliance.
- Support and train Assessors and Internal Quality Assurers on policies, procedures and systems.
- Respond to queries and communicate updates to stakeholders effectively.
- Maintain accurate records, risk ratings and management information.
- Support complaints, appeals and compliance investigations where required.
- Contribute to the continuous improvement of quality assurance processes and services.
About You
You have experience working in a quality assurance or regulated environment and understand assessment and quality assurance processes. You are organised, detail‑oriented and able to manage competing priorities effectively. With strong communication and IT skills, you build positive relationships with stakeholders and are committed to delivering high‑quality outcomes. You are proactive, adaptable and focused on continuous improvement, with a commitment to excellent customer service and maintaining high standards.
Why Join NOCN Group?
Company Values
- Responsive
- Supportive
- Honest
- Ethical
- Sustainable
- Respectful
- Innovative
What We Can Offer You
- 38 days of annual leave including 8 bank holidays and 3 closure days between Christmas and New Year
- Hybrid working
- 35‑hour working week
- Flexible working for a better work‑life balance
- Buy/Sell Annual leave
- Flexible bank holidays for religious holidays
- Pension scheme
- Wellbeing support
- Training and development opportunities
- Free parking at both offices
- Life assurance
- Modern office spaces
- Enhanced family leave
- Optional tax‑free childcare schemes
- Dress down Fridays
Please note: Due to the high volume of applications, we can only provide feedback at the interview stage.
As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging. We welcome and encourage applicants from all backgrounds, and if you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will do our best to accommodate.
Quality Assurance Officer employer: NOCN Group
NOCN Group is an exceptional employer that prioritises employee well-being and professional growth, offering a generous 38 days of annual leave, hybrid working options, and a supportive work culture. With a commitment to innovation and continuous improvement, employees are encouraged to develop their skills in a dynamic environment that values diversity and inclusion. Join us in making a meaningful impact while enjoying a flexible work-life balance and modern office amenities.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching NOCN Group and understanding their values. Tailor your responses to show how your experience aligns with their mission and how you can contribute to their quality assurance processes.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in quality assurance and how it relates to the role of Quality Assurance Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the NOCN Group team.
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in quality assurance. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Showcase Your Communication Skills:Since you'll be interacting with various stakeholders, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Your Organisational Skills:Being organised is key for this role. In your application, mention specific examples of how you've managed competing priorities or maintained accurate records in previous positions.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NOCN Group
✨Know Your Quality Assurance Basics
Make sure you brush up on your knowledge of quality assurance processes and assessment standards. Familiarise yourself with NOCN's specific policies and procedures, as this will show that you're proactive and genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to quality assurance. Think of examples from your past experience where you've successfully managed compliance issues or improved processes, and be ready to discuss them in detail.
✨Showcase Your Communication Skills
Since the role involves training Assessors and communicating with stakeholders, practice articulating your thoughts clearly. You might want to prepare a brief explanation of a complex topic in quality assurance to demonstrate your ability to convey information effectively.
✨Emphasise Continuous Improvement
NOCN values innovation and improvement, so come prepared with ideas on how you could contribute to enhancing their quality assurance processes. This shows that you're not just focused on maintaining standards but are also committed to driving positive change.
