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- Tasks: Deliver exceptional customer service and support across various NOCN business functions.
- Company: Join NOCN Group, an international charity focused on future-fit skills solutions.
- Benefits: Enjoy 38 days of annual leave, hybrid working, and flexible hours for a balanced life.
- Why this job: Make a real impact by helping diverse customers and enhancing service delivery.
- Qualifications: 2 years' experience in customer service and good knowledge of Microsoft Office.
- Other info: Be part of a supportive and inclusive team that values diversity and innovation.
The predicted salary is between 28800 - 43200 £ per year.
NOCN Group is an international charity which delivers future‑fit skills solutions with social impact for colleges, training providers, employers and individuals. To find out more, visit our website.
Overview Of The Role
We are seeking a motivated and professional Customer Co‑ordinator to join our CPCS Customer Services team. Reporting to the Customer Services and Operations Team Leader, you will play a key role in delivering high‑quality services aligned with NOCN's strategic objectives.
Key Responsibilities
- Deliver a professional customer experience, taking ownership of enquiries and ensuring expectations are exceeded.
- Provide a front‑line service to customers across all NOCN business functions.
- Handle enquiries from cardholders, employers, and third parties regarding card schemes, accounts, and applications.
- Offer advice and guidance on scheme rules, qualifications, and application processes.
- Build strong relationships with internal teams (Product, Quality Assurance, and other frontline staff).
- Process financial elements of schemes, including payments, validating application forms, and accurate data input.
- Support customers using digital systems, portals, and platforms, providing troubleshooting and guidance.
- Manage high volumes of calls, emails, and system tasks in a multi‑skilled environment.
- Ensure enquiries are resolved first time wherever possible.
- Deliver work in line with service level agreements, quality standards, and benchmarks.
- Contribute to continuous improvement by suggesting ideas to enhance service delivery.
- Develop and maintain knowledge of NOCN products and services.
- Participate in team meetings and contribute to improving team efficiency and service quality.
- Handle complaints and escalations, ensuring issues are resolved or referred appropriately.
- Review assessments flagged for potential malpractice by remote proctoring systems and resolve within service levels.
- Represent the Customer Service team on internal and external projects when required.
About You
- At least 2 years' experience in a call centre or similar customer service environment.
- Experience working with diverse customers and stakeholders.
- Good knowledge of Microsoft Office.
- (Desirable) Experience with card schemes or awarding organisations.
- (Desirable) Knowledge of the construction or education sector.
Why Join NOCN Group?
Company Values
- Responsive
- Supportive
- Honest
- Ethical
- Sustainable
- Respectful
- Innovative
What We Can Offer You
- 38 days of annual leave including 8 bank holidays and 3 closure days between Christmas and New Year.
- Hybrid working.
- 35-hour working week.
- Flexible working for a better work‑life balance.
- Buy/Sell Annual leave.
- Flexible bank holidays for religious holidays.
- Pension scheme.
- Wellbeing support.
- Training and development opportunities.
- Free parking at both offices.
- Life assurance.
- Modern office spaces.
- Enhanced family leave.
- Optional tax‑free childcare schemes.
- Dress down Fridays.
Please note: Due to the high volume of applications, we can only provide feedback at the interview stage. As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging. As such, we welcome and encourage applicants from all backgrounds, and if you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will do our best to accommodate.
Customer Co-ordinator (FTC 12 Months) in King's Lynn employer: NOCN Group
Contact Detail:
NOCN Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Co-ordinator (FTC 12 Months) in King's Lynn
✨Tip Number 1
Get to know the company! Before your interview, dive into NOCN Group's mission and values. Understanding their focus on social impact and customer service will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the responsibilities of a Customer Co-ordinator, especially around handling enquiries and building relationships.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples of how you've delivered excellent customer service in the past. Highlight any experience with call centres or similar environments, and don’t forget to mention your tech-savviness with digital systems.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you’d be a great fit for the Customer Services team at NOCN Group.
We think you need these skills to ace Customer Co-ordinator (FTC 12 Months) in King's Lynn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Co-ordinator role. Highlight your experience in customer service and any relevant skills that align with NOCN's values and objectives. We want to see how you can contribute to our mission!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any experience you have with card schemes or the education sector. We love seeing candidates who can bring specific skills to the table, so let us know what you've got!
Be Professional and Personable: In your written application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can deliver a top-notch customer experience, so let your personality shine through while keeping it professional!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at NOCN Group
✨Know the NOCN Inside Out
Before your interview, take some time to research NOCN Group and its mission. Understand their values and how they align with your own. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that demonstrate your ability to handle customer enquiries and resolve issues. Think about times when you exceeded customer expectations or improved service delivery, as these are key aspects of the Customer Co-ordinator role.
✨Familiarise Yourself with Digital Tools
Since the role involves supporting customers using digital systems, make sure you're comfortable discussing any relevant software or platforms you've used. If you have experience with Microsoft Office or similar tools, be ready to share how you've utilised them in a customer service context.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the Customer Services team. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.