At a Glance
- Tasks: Deliver top-notch customer service via phone and email, resolving queries and processing information.
- Company: Join NOCN Group, an international charity making a social impact through education.
- Benefits: Enjoy 38 days of annual leave, hybrid working, and flexible hours for a great work-life balance.
- Other info: Opportunities for training, development, and a modern office environment await you!
- Why this job: Be part of a supportive team that values innovation and ethical practices while helping others.
- Qualifications: Friendly, organised, with strong communication skills and experience in customer service.
The predicted salary is between 26100 - 31900 £ per year.
NOCN Group is an international charity which delivers future-fit skills solutions with social impact for colleges, training providers, employers and individuals.
Overview of the role
We are seeking a motivated and professional Customer Services Administrator to join our AO Customer Services team. Reporting to the Customer Services Team Leader, you will play a key role in delivering high-quality services aligned with NOCN's strategic objectives.
Key Responsibilities
- Provide excellent customer service by phone and email.
- Respond to queries from learners, centres and employers.
- Provide accurate advice and guidance on qualifications, courses, policies and procedures.
- Process customer information, workflows and payments accurately and within agreed SLAs.
- Maintain accurate customer records and update CRM systems.
- Take ownership of enquiries and resolve queries wherever possible.
- Handle complaints and escalate issues when required.
- Work collaboratively with internal teams to support customers and improve service delivery.
- Contribute to team meetings and continuous improvement.
- Ensure all work meets required quality and service standards.
About You
We're looking for a friendly, organised and customer-focused individual with excellent communication and administration skills. You'll have strong attention to detail, a proactive approach and the ability to manage a varied workload while maintaining high standards of service. You'll enjoy working as part of a team, be confident using Microsoft Office and have experience working with customers and stakeholders. Experience within an awarding organisation or education/construction sector would be desirable.
Why Join NOCN Group?
Company values:
- Responsive
- Supportive
- Honest
- Ethical
- Sustainable
- Respectful
- Innovative
What we can offer you:
- 38 days of annual leave (including 8 bank holidays and 3 closure days between Christmas and New Year)
- Hybrid working
- 35-hour working week
- Flexible working for a better work-life balance
- Buy/Sell Annual leave
- Flexible bank holidays for religious holidays
- Pension scheme
- Wellbeing support
- Training and development opportunities
- Free parking at both offices
- Life assurance
- Modern office spaces
- Enhanced family leave
- Optional tax-free childcare schemes
- Dress down Fridays
Please note: Due to the high volume of applications, we can only provide feedback at the interview stage. As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging. As such, we welcome and encourage applicants from all backgrounds, and should you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will do our best to accommodate.
Customer Services Administrator (FTC 9 Months) employer: NOCN Group
NOCN is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to professional development and a focus on quality assurance in the education sector, NOCN offers flexible working arrangements and opportunities for growth within a progressive organisation. Located in South London and Kent, employees benefit from being part of a leading national Awarding Organisation that values diversity and encourages collaboration across various sectors.
