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For Companies At a Glance
- Tasks: Be the go-to person for clients needing help with our SaaS product.
- Company: Join an award-winning SaaS company transforming waste management since 2006.
- Benefits: Enjoy remote work, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing client experiences and contributing to innovative software solutions.
- Qualifications: Ideal candidates have a degree in IT, coding experience, and a passion for customer service.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
Location: Remote
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Salary: Up to £26K
12 Month FTC (Maternity Cover)
Nobul is collaborating with an innovative SaaS company to grow their customer support team.
About our client:
We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness.
We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients\’ initial requests to understand their underlying needs.
You will;
* Update employers\’ CRM system with client\’s feedback, specific needs and requirements;
* Develop new tools to improve business processes;
* Implement and manage on-screen help ideas via our online helpdesk;
* Communicate client information and requirements back to the team; helping to Contribute ideas for future enhancements and new software features in team meetings
* Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released
* Multi-task and track dozens of open tickets at various stages of completion;
* Work with multiple teams to find, analyse, and resolve client issues
* Communicate the root cause to clients in non-technical terms
* Proactively identify clients experiencing repeated problems or requests that are not fixed to the client\’s satisfaction. Escalate issues as needed;
* Provide recommendations to the Product team about how to improve client experience;
* Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts
Qualifications and experience:
* Computer Science or IT related degree
* Coding or development experience desirable (whether this be during studies or personal projects)
* Customer service related experience is desired
* Confident and personable- Someone who likes to build relationships
* Knowledge of the Waste Management Industry
* Quick learner
* Good written and communication skills
Technical Support Advisor employer: Nobul Resourcing Solutions
Contact Detail:
Nobul Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Familiarise yourself with the waste management and recycling industry. Understanding the specific challenges and needs of this sector will help you connect better with clients and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your technical skills, especially if you have coding or development experience. Being able to communicate technical concepts in simple terms will be crucial when assisting clients with their issues.
✨Tip Number 3
Practice your customer service skills by engaging in role-play scenarios. This will help you prepare for real-life situations where you need to empathise with clients and resolve their issues effectively.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and tasks associated with the Technical Support Advisor position. Familiarise yourself with the company's mission and the specific requirements of the role.
Tailor Your CV: Highlight relevant experience in customer service and any technical skills you possess, such as coding or IT knowledge. Make sure to emphasise your ability to communicate effectively and build relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of the SaaS industry. Mention specific examples of how you've gone above and beyond for clients in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Nobul Resourcing Solutions
✨Understand the Product Inside Out
Before your interview, make sure you have a solid understanding of the SaaS product you'll be supporting. Familiarise yourself with its features and how it benefits clients in the waste management industry. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or gone above and beyond for a client. Highlight your ability to communicate effectively and build relationships, as these are key traits for a Technical Support Advisor.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving, especially in a technical context. You might be asked to explain how you would handle specific client issues, so think through your process and be prepared to articulate it clearly.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, and future product developments. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
