At a Glance
- Tasks: Lead client onboarding, deliver training, and ensure smooth software transitions.
- Company: Fully remote SaaS company focused on exceptional customer experiences.
- Benefits: Flexible hours, 25 days holiday, learning budget, and health cash plan.
- Other info: Join a dynamic team with opportunities for growth and collaboration.
- Why this job: Make a real impact by helping clients succeed with innovative software solutions.
- Qualifications: 2+ years in onboarding or project management, strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for an Onboarding Specialist to lead the end-to-end onboarding of new clients, ensuring a seamless transition from initial setup through to a successful go-live. In this role, you will act as a product expert - delivering training, supporting technical configuration, and helping customers realise the full value of the software as quickly as possible. A key focus will be improving onboarding processes to increase efficiency and reduce time-to-value while maintaining high service standards.
What You’ll Be Doing
- Manage the full onboarding lifecycle from setup through to go-live
- Deliver engaging training sessions both remotely and on-site
- Work closely with technical teams to configure client databases and support initial data setup
- Investigate system behaviour and resolve issues during onboarding in collaboration with development teams
- Capture and document client requirements and ways of working, ensuring this is shared internally
- Maintain expert-level product knowledge, including new feature releases
- Conduct structured handovers to Customer Success teams
- Meet KPIs and SLAs while contributing to continuous improvement initiatives
What We’re Looking For
- Proven experience (2+ years) in onboarding, implementation, or technical project management - ideally within a SaaS or ERP environment
- Strong project management skills, with the ability to manage multiple implementations simultaneously
- Experience configuring and delivering training on complex software systems
- Excellent communication skills, with the ability to explain technical concepts clearly
- A customer-focused mindset with the ability to build strong relationships
- Highly organised, proactive, and self-motivated
- A strong aptitude for understanding and presenting technology
- Willingness to travel to client sites when required
Nice to Have
- Experience with implementation or project management methodologies
- Industry experience within waste management or environmental services
- Familiarity with tools such as Monday.com, Jira Service Desk, Slack, or HubSpot
- Experience working in a remote-first environment aligned to UK business hours
What’s on Offer
- Fully remote working
- Flexible working hours (aligned with team needs)
- 25 days holiday + UK bank holidays, plus birthday off
- Additional holiday entitlement with tenure
- Learning & development budget and dedicated days
- Health cash plan and pension
- Work-from-home allowance
- Regular team offsites and collaboration opportunities
- Enhanced parental leave
- Travel expenses covered
If you’re passionate about delivering exceptional customer onboarding experiences and want to play a key role in helping clients succeed, we’d love to hear from you.
Onboarding Specialist in Portsmouth employer: Nobul Resourcing Solutions
As an Onboarding Specialist at our fully remote UK-based company, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. We offer flexible working hours, a generous holiday allowance, and a dedicated learning budget to help you excel in your role while enjoying a healthy work-life balance. Join us to make a meaningful impact on our clients' success and be part of a team that values collaboration and innovation.
Contact Details:
Nobul Resourcing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Specialist in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for an Onboarding Specialist role. You never know who might have a lead or can refer you directly to a hiring manager.
✨Tip Number 2
Prepare for those interviews by practising common questions related to onboarding and SaaS. We recommend doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll shine when it counts!
✨Tip Number 3
Show off your skills! Create a portfolio or a presentation that highlights your past onboarding successes. This could include case studies or testimonials from previous clients. It’s a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get the conversation started!
We think you need these skills to ace Onboarding Specialist in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Onboarding Specialist role. Highlight your experience in onboarding, implementation, or technical project management, especially in a SaaS environment. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills:Since this role involves delivering training and explaining technical concepts, it’s crucial to showcase your communication abilities. Use clear and concise language in your application to demonstrate that you can convey complex ideas simply. We love a good storyteller!
Highlight Your Organisational Skills:As an Onboarding Specialist, you'll be managing multiple implementations at once. Make sure to mention any tools or methods you use to stay organised and proactive. We appreciate candidates who can juggle tasks efficiently while maintaining high service standards.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Nobul Resourcing Solutions
✨Know Your Product Inside Out
As an Onboarding Specialist, you'll need to be a product expert. Make sure you understand the software thoroughly, including its features and benefits. Familiarise yourself with any recent updates or changes, as this will show your commitment and readiness to help clients.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing multiple onboarding projects simultaneously. Use specific examples to illustrate how you've successfully navigated challenges in past roles. This will demonstrate your ability to handle the demands of the position effectively.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to train clients who may not be tech-savvy. Consider doing mock training sessions with friends or family to refine your delivery.
✨Emphasise Your Customer-Focused Mindset
Highlight your ability to build strong relationships with clients. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles. This will resonate well, as the company values a customer-centric approach.
