At a Glance
- Tasks: Be the first point of contact for clients and help them with our SaaS product.
- Company: Join an award-winning company transforming waste management with innovative software solutions.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative team.
- Why this job: Make a real difference by enhancing client experiences and contributing to product improvements.
- Qualifications: Degree in Computer Science or IT, plus customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
About the Company: We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness.
We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial requests to understand their underlying needs.
You will:
- Update employers' CRM system with client's feedback, specific needs and requirements;
- Develop new tools to improve business processes;
- Implement and manage on-screen help ideas via our online helpdesk;
- Communicate client information and requirements back to the team, helping to contribute ideas for future enhancements and new software features in team meetings;
- Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released;
- Multi-task and track dozens of open tickets at various stages of completion;
- Work with multiple teams to find, analyse, and resolve client issues;
- Communicate the root cause to clients in non-technical terms;
- Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed;
- Provide recommendations to the Product team about how to improve client experience;
- Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts.
Qualifications and experience:
- Computer Science or IT related degree;
- Coding or development experience desirable (whether this be during studies or personal projects);
- Customer service related experience is desired;
- Confident and personable - Someone who likes to build relationships;
- Knowledge of the Waste Management Industry;
- Quick learner;
- Good written and communication skills.
Graduate Technical Support Advisor in Northampton employer: Nobul Resourcing Solutions
As an award-winning company in the waste management and recycling software sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to grow and excel. Our Graduate Technical Support Advisor role offers not only competitive benefits but also unique opportunities for professional development, allowing you to contribute directly to enhancing client experiences while working in a supportive environment. Join us in our mission to revolutionise the industry and be part of a team that values your insights and contributions.
Contact Details:
Nobul Resourcing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Support Advisor in Northampton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at StudySmarter!
We think you need these skills to ace Graduate Technical Support Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Graduate Technical Support Advisor. Highlight any relevant experience, especially in customer service or IT, and don’t forget to mention your coding skills if you have them!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer support and how your background aligns with our mission. Be sure to mention why you’re excited about working with us in the waste management industry.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your ability to communicate clearly and effectively. Avoid jargon and keep it simple – we want to see how you can explain things in non-technical terms!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nobul Resourcing Solutions
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of the company's SaaS product. Familiarise yourself with its features and how it benefits clients in the waste management industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to understand their needs and resolve issues effectively. This is crucial for a Customer Support Specialist, so be ready to discuss how you can build strong relationships with clients.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot or resolve complex issues. Be prepared to explain your thought process and how you approached these challenges. The interviewers will want to see that you can analyse problems and communicate solutions clearly, especially in non-technical terms.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company culture, team dynamics, or future product developments. This shows that you're not just interested in the job, but also in how you can contribute to the company's success and improve client experiences.
