At a Glance
- Tasks: Lead client onboarding, deliver training, and ensure smooth software transitions.
- Company: Dynamic SaaS company focused on customer success and innovation.
- Benefits: Fully remote work, flexible hours, 25 days holiday, and a learning budget.
- Other info: Join a supportive team with opportunities for growth and collaboration.
- Why this job: Make a real impact by helping clients succeed with cutting-edge software.
- Qualifications: 2+ years in onboarding or project management, strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an Onboarding Specialist to lead the end-to-end onboarding of new clients, ensuring a seamless transition from initial setup through to a successful go-live. In this role, you will act as a product expert - delivering training, supporting technical configuration, and helping customers realise the full value of the software as quickly as possible. A key focus will be improving onboarding processes to increase efficiency and reduce time-to-value while maintaining high service standards.
What You’ll Be Doing
- Manage the full onboarding lifecycle from setup through to go-live
- Deliver engaging training sessions both remotely and on-site
- Work closely with technical teams to configure client databases and support initial data setup
- Investigate system behaviour and resolve issues during onboarding in collaboration with development teams
- Capture and document client requirements and ways of working, ensuring this is shared internally
- Maintain expert-level product knowledge, including new feature releases
- Conduct structured handovers to Customer Success teams
- Meet KPIs and SLAs while contributing to continuous improvement initiatives
What We’re Looking For
- Proven experience (2+ years) in onboarding, implementation, or technical project management - ideally within a SaaS or ERP environment
- Strong project management skills, with the ability to manage multiple implementations simultaneously
- Experience configuring and delivering training on complex software systems
- Excellent communication skills, with the ability to explain technical concepts clearly
- A customer-focused mindset with the ability to build strong relationships
- Highly organised, proactive, and self-motivated
- A strong aptitude for understanding and presenting technology
- Willingness to travel to client sites when required
Nice to Have
- Experience with implementation or project management methodologies
- Industry experience within waste management or environmental services
- Familiarity with tools such as Monday.com, Jira Service Desk, Slack, or HubSpot
- Experience working in a remote-first environment aligned to UK business hours
What’s on Offer
- Fully remote working
- Flexible working hours (aligned with team needs)
- 25 days holiday + UK bank holidays, plus birthday off
- Additional holiday entitlement with tenure
- Learning & development budget and dedicated days
- Health cash plan and pension
- Work-from-home allowance
- Regular team offsites and collaboration opportunities
- Enhanced parental leave
- Travel expenses covered
If you’re passionate about delivering exceptional customer onboarding experiences and want to play a key role in helping clients succeed, we’d love to hear from you.
Remote Onboarding Lead — SaaS Implementation & Training in Manchester employer: Nobul Resourcing Solutions
Join a forward-thinking company that prioritises employee well-being and professional growth, offering fully remote working and flexible hours to suit your lifestyle. With a strong focus on continuous improvement and collaboration, you'll have access to a dedicated learning and development budget, ensuring you can enhance your skills while enjoying generous holiday entitlements and a supportive work culture. This role not only allows you to make a meaningful impact on client success but also provides unique opportunities for personal and career advancement in a dynamic SaaS environment.
Contact Details:
Nobul Resourcing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Onboarding Lead — SaaS Implementation & Training in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for onboarding roles, especially in SaaS. You never know who might have a lead or can refer you directly!
✨Tip Number 2
Prepare for those interviews by practising common onboarding scenarios. Think about how you'd handle client training or technical issues. We want you to showcase your problem-solving skills and product knowledge!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote Onboarding Lead — SaaS Implementation & Training in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in onboarding and SaaS implementation. We want to see how your skills align with what we’re looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves delivering training and explaining technical concepts, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to convey complex ideas simply.
Highlight Your Project Management Experience:We’re keen on seeing your project management skills in action! Share specific examples of how you’ve managed multiple implementations or projects simultaneously, and how you’ve kept everything on track while maintaining high service standards.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Nobul Resourcing Solutions
✨Know Your Product Inside Out
As an Onboarding Specialist, you'll need to be a product expert. Make sure you understand the software's features and benefits thoroughly. Familiarise yourself with recent updates and how they can help clients. This will not only boost your confidence but also impress the interviewers.
✨Showcase Your Project Management Skills
Since managing multiple implementations is key, prepare examples of past projects where you successfully juggled various tasks. Highlight your organisational skills and how you kept everything on track. Use specific metrics or outcomes to demonstrate your effectiveness.
✨Prepare for Technical Questions
Expect questions about technical configurations and troubleshooting. Brush up on common issues that arise during onboarding and how you would resolve them. Being able to articulate your problem-solving process will show your technical aptitude and readiness for the role.
✨Emphasise Your Customer-Focused Mindset
This role is all about building strong relationships with clients. Be ready to discuss how you've gone above and beyond for customers in the past. Share stories that highlight your communication skills and ability to understand client needs, as this will resonate well with the interviewers.
