We are looking for an Onboarding Specialist to lead the end-to-end onboarding of new clients, ensuring a seamless transition from initial setup through to a successful go-live.
In this role, you will act as a product expert — delivering training, supporting technical configuration, and helping customers realise the full value of the software as quickly as possible. A key focus will be improving onboarding processes to increase efficiency and reduce time-to-value while maintaining high service standards.
What You’ll Be Doing
- Manage the full onboarding lifecycle from setup through to go-live
- Deliver engaging training sessions both remotely and on-site
- Work closely with technical teams to configure client databases and support initial data setup
- Investigate system behaviour and resolve issues during onboarding in collaboration with development teams
- Capture and document client requirements and ways of working, ensuring this is shared internally
- Maintain expert-level product knowledge, including new feature releases
- Conduct structured handovers to Customer Success teams
- Meet KPIs and SLAs while contributing to continuous improvement initiatives
What We’re Looking For
- Proven experience (2+ years) in onboarding, implementation, or technical project management — ideally within a SaaS or ERP environment
- Strong project management skills, with the ability to manage multiple implementations simultaneously
- Experience configuring and delivering training on complex software systems
- Excellent communication skills, with the ability to explain technical concepts clearly
- A customer-focused mindset with the ability to build strong relationships
- Highly organised, proactive, and self‑motivated
- A strong aptitude for understanding and presenting technology
- Willingness to travel to client sites when required
Nice to Have
- Experience with implementation or project management methodologies
- Industry experience within waste management or environmental services
- Familiarity with tools such as Monday.com, Jira Service Desk, Slack, or HubSpot
- Experience working in a remote‑first environment aligned to UK business hours
What’s on Offer
- Fully remote working
- Flexible working hours (aligned with team needs)
- 25 days holiday + UK bank holidays, plus birthday off
- Additional holiday entitlement with tenure
- Learning & development budget and dedicated days
- Health cash plan and pension
- Work‑from‑home allowance
- Regular team off‑sites and collaboration opportunities
- Enhanced parental leave
- Travel expenses covered
If you’re passionate about delivering exceptional customer onboarding experiences and want to play a key role in helping clients succeed, we’d love to hear from you.
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Onboarding Specialist in Manchester employer: Nobul Resourcing Solutions
Join a pioneering AI software company in Manchester, where you will have the unique opportunity to shape the go-to-market strategy from the ground up. With a strong focus on employee growth and a collaborative work culture, this role offers direct access to the founders and the chance to make a significant impact in a profitable, bootstrapped environment. Enjoy a competitive package that includes meaningful equity, all while working in a dynamic hybrid setting that fosters innovation and creativity.
Contact Details:
Nobul Resourcing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Specialist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nobul Resourcing Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nobul Resourcing Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nobul Resourcing Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Nobul Resourcing Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nobul Resourcing Solutions!
How to prepare for a job interview at Nobul Resourcing Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
