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- Tasks: Lead client onboarding, deliver training, and ensure smooth software transitions.
- Company: Fully remote SaaS company focused on exceptional customer experiences.
- Benefits: Flexible hours, 25 days holiday, learning budget, and health cash plan.
- Why this job: Make a real impact by helping clients succeed with innovative software solutions.
- Qualifications: 2+ years in onboarding or project management, strong communication skills.
- Other info: Join a dynamic team with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Onboarding Specialist to lead the end-to-end onboarding of new clients, ensuring a seamless transition from initial setup through to a successful go-live.
In this role, you will act as a product expert - delivering training, supporting technical configuration, and helping customers realise the full value of the software as quickly as possible. A key focus will be improving onboarding processes to increase efficiency and reduce time-to-value while maintaining high service standards.
What You’ll Be Doing
- Manage the full onboarding lifecycle from setup through to go-live
- Deliver engaging training sessions both remotely and on-site
- Work closely with technical teams to configure client databases and support initial data setup
- Investigate system behaviour and resolve issues during onboarding in collaboration with development teams
- Capture and document client requirements and ways of working, ensuring this is shared internally
- Maintain expert-level product knowledge, including new feature releases
- Conduct structured handovers to Customer Success teams
- Meet KPIs and SLAs while contributing to continuous improvement initiatives
What We’re Looking For
- Proven experience (2+ years) in onboarding, implementation, or technical project management - ideally within a SaaS or ERP environment
- Strong project management skills, with the ability to manage multiple implementations simultaneously
- Experience configuring and delivering training on complex software systems
- Excellent communication skills, with the ability to explain technical concepts clearly
- A customer-focused mindset with the ability to build strong relationships
- Highly organised, proactive, and self-motivated
- A strong aptitude for understanding and presenting technology
- Willingness to travel to client sites when required
Nice to Have
- Experience with implementation or project management methodologies
- Industry experience within waste management or environmental services
- Familiarity with tools such as Monday.com, Jira Service Desk, Slack, or HubSpot
- Experience working in a remote-first environment aligned to UK business hours
What’s on Offer
- Fully remote working
- Flexible working hours (aligned with team needs)
- 25 days holiday + UK bank holidays, plus birthday off
- Additional holiday entitlement with tenure
- Learning & development budget and dedicated days
- Health cash plan and pension
- Work-from-home allowance
- Regular team offsites and collaboration opportunities
- Enhanced parental leave
- Travel expenses covered
If you’re passionate about delivering exceptional customer onboarding experiences and want to play a key role in helping clients succeed, we’d love to hear from you.
Onboarding Specialist in Manchester employer: Nobul Resourcing Solutions
Contact Detail:
Nobul Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online platforms. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your skills! Create a portfolio or a presentation that highlights your past successes and how you can add value to the role. This is your chance to stand out from the crowd!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Onboarding Specialist in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for onboarding and customer success shine through. We want to see that you’re genuinely excited about helping clients transition smoothly and realise the value of our software.
Tailor Your Experience: Make sure to highlight your relevant experience in onboarding or project management, especially within a SaaS environment. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise: Use straightforward language to explain your skills and experiences. We appreciate clarity, so avoid jargon unless it’s necessary. Remember, we’re looking for someone who can communicate technical concepts easily!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nobul Resourcing Solutions
✨Know the Product Inside Out
As an Onboarding Specialist, you'll need to be a product expert. Make sure you thoroughly understand the software and its features before the interview. Familiarise yourself with any recent updates or changes, as this will show your commitment and readiness to help clients.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing multiple onboarding projects simultaneously. Use specific examples to illustrate how you've successfully navigated challenges in past roles. This will demonstrate your ability to handle the demands of the position effectively.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice explaining technical concepts in simple terms, as you might need to do this during training sessions. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and knowledgeable.
✨Emphasise Your Customer-Focused Mindset
Highlight your ability to build strong relationships with clients. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles. This will resonate well with the interviewers, as they are looking for someone who prioritises client success.