At a Glance
- Tasks: Help customers solve problems and improve their experience with our software.
- Company: Join a growing SaaS business with a collaborative and ambitious team.
- Benefits: Enjoy fully remote work, learning support, health cash plan, and extra holiday incentives.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact by helping customers succeed and improving processes.
- Qualifications: Experience in customer support, strong communication skills, and a solutions-focused mindset.
The predicted salary is between 30000 - 40000 € per year.
We’re hiring a Customer Support Specialist to join a growing SaaS business serving a specialist operational industry across the UK. This is not a “ticket-closing” support role. We’re looking for someone who genuinely enjoys solving problems, improving processes, and helping customers succeed long-term.
You’ll take ownership of customer issues from start to finish - troubleshooting systems, simplifying complex problems, delivering training, and feeding insights back into product improvements.
What you’ll be doing:
- Supporting customers via phone, email, screen share, and ticketing systems
- Investigating root causes rather than applying quick fixes
- Creating and improving support documentation and training materials
- Helping reduce recurring support demand through proactive problem solving
- Collaborating closely with Product and Operations teams
- Delivering excellent customer experiences while meeting SLA/KPI targets
What we’re looking for:
- Previous experience in a SaaS customer support or service role
- Strong communication skills and the ability to explain technical concepts simply
- A naturally curious, solutions-focused mindset
- Someone organised, resilient, and comfortable juggling priorities
- A proactive self-starter who enjoys improving systems and workflows
Bonus points for:
- Experience in waste management, logistics, transport, or operational software
- Exposure to AI-driven support tools or knowledge systems
What’s on offer:
- Fully remote working (UK-based)
- Quarterly and annual team offsites
- Learning & development support
- Health cash plan
- Enhanced parental leave
- Additional holiday incentives and WFH allowance
This is a fantastic opportunity to join a collaborative, ambitious team building software that supports operational businesses doing essential work.
Customer Support Specialist in Leeds employer: Nobul Resourcing Solutions
Join a dynamic and innovative SaaS company that prioritises employee growth and collaboration. As a Customer Support Specialist, you'll enjoy the flexibility of fully remote work while being part of a supportive team that values problem-solving and customer success. With opportunities for professional development, health benefits, and regular team offsites, this role offers a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Leeds
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers succeed, think of examples where you've tackled tough issues before. Be ready to share these stories during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Support Specialist in Leeds
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight specific examples where you've tackled customer issues head-on. We want to see how you approach problems and what steps you take to resolve them, so don’t hold back!
Keep It Clear and Concise:When writing your application, make sure to communicate your thoughts clearly. Use simple language to explain your experience and skills, just like you would when helping a customer understand a technical concept.
Tailor Your Application:Make sure to customise your application for the Customer Support Specialist role. Mention relevant experiences from previous jobs that align with our needs, especially in SaaS or customer support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Nobul Resourcing Solutions
✨Know the Product Inside Out
Before your interview, make sure you understand the SaaS product you'll be supporting. Familiarise yourself with its features, benefits, and common issues customers face. This will help you demonstrate your problem-solving skills and show that you're genuinely interested in helping customers succeed.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated complex ideas in previous roles. This will highlight your ability to connect with customers effectively.
✨Demonstrate Your Curiosity
During the interview, express your natural curiosity and solutions-focused mindset. Share instances where you've investigated root causes of problems rather than just applying quick fixes. This will show that you’re proactive and committed to improving processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations from your past experience where you took ownership of a customer issue and resolved it. Be ready to discuss the steps you took and the outcomes, as this will illustrate your resilience and organisational skills.
