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For Companies At a Glance
- Tasks: Support IT services, troubleshoot issues, and enhance user experience in a dynamic environment.
- Company: Join a forward-thinking company dedicated to delivering top-notch IT solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values innovation and customer satisfaction.
- Qualifications: Strong customer service skills and technical knowledge in IT systems are essential.
- Other info: Opportunity to work on exciting projects and contribute to continuous improvement.
The predicted salary is between 24000 - 32000 £ per year.
IT System Administrator Hybrid - 3 days per week in office
Salary up to £29,000
Are you ready to play a pivotal role in delivering and improving IT services within a dynamic business environment? We are seeking a skilled IT System Administrator to provide comprehensive support across our clients organisation, ensuring delivery of reliable and effective IT services.
Key Responsibilities
- Deliver group-wide IT services, maintaining agreed service levels and prioritising responses for optimal business support.
- Act as an escalation point for service desk analysts and business users, providing timely solutions and minimising repeat issues by analysing trends and behaviours.
- Define, document, and evolve service processes, the Service Catalogue, and SLAs, ensuring alignment with best practice and IT policies.
- Provide expert desktop and server support, including hardware configuration, upgrades, and installation of new service packs or software.
- Manage routine repairs, upgrades and effectively respond to system faults or failures, ensuring these are documented and escalated appropriately.
- Keep the asset management database accurate and up to date.
- Monitor system performance and report on service delivery metrics, exploring opportunities to improve customer satisfaction.
- Support the management and maintenance of distributed IT equipment and infrastructure, ensuring it meets evolving business requirements.
- Log and update service desk calls promptly, ensuring regular, clear communication with users.
- Provide meeting room technology support and education for end users.
- Ensure adherence to IT service controls, regulatory standards, and organisational policies.
- Collaborate with all IT teams to ensure the successful implementation and documentation of new or updated services.
- Undertake ad hoc projects and departmental duties as required.
Essential Skills and Experience
- Excellent customer service skills and a drive to satisfy IT service users.
- Ability to translate complex technical topics into clear, accessible language.
- Strong decision-making skills, with a focus on developing timely and effective solutions.
- Meticulous attention to detail and a continuous improvement mindset.
- Analytical skills for diagnosing, testing, and implementing solutions in line with best practice.
- Ability to prioritise workload and manage multiple demands in a fast-paced, team-oriented environment.
Technical Proficiency
- Detailed knowledge of Microsoft Active Directory and Entra.
- Experience in group policy implementation and administration.
- Proven track record with IT systems, infrastructure, and emerging technologies.
- Network management (including TCP/IP, DNS), server/hardware maintenance, and workstation deployment.
- Familiarity with automated deployment tools and IT service management frameworks.
Your Approach
- Puts customers at the centre of every decision.
- Collaborates willingly and takes ownership for results.
- Learns from mistakes and celebrates success.
- Shares relevant feedback and supports team growth.
- Understands and manages operational and regulatory risk, following all company policies and procedures.
- Maintains vigilance regarding information security and promotes a culture of excellence in all IT services delivered.
If you’re driven to provide exceptional IT support, thrive in a collaborative environment, and want to play a crucial role in elevating IT services in our organisation, we’d love to hear from you. Apply today.
Information Technology System Administrator employer: Nobul Resourcing Solutions
Contact Detail:
Nobul Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology System Administrator
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and Entra. Being able to discuss your experience with these tools during the interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in previous roles. This is crucial for an IT System Administrator, as you'll need to show that you can effectively communicate technical information to non-technical users.
✨Tip Number 3
Research common IT service management frameworks and be ready to discuss how you've applied them in past experiences. This knowledge will help you align with the company's focus on best practices and continuous improvement.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Information Technology System Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your expertise in IT systems, customer service, and any specific technologies mentioned, such as Microsoft Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to improve services. Use specific examples from your past experiences to demonstrate how you meet the essential skills and responsibilities outlined in the job description.
Highlight Technical Proficiency: In your application, emphasise your technical skills, particularly in areas like network management, server maintenance, and automated deployment tools. Mention any certifications or training that reinforce your qualifications for the role.
Showcase Soft Skills: Don't forget to mention your soft skills, such as customer service orientation, collaboration, and problem-solving abilities. These are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at Nobul Resourcing Solutions
✨Showcase Your Customer Service Skills
As an IT System Administrator, excellent customer service is key. Be prepared to share examples of how you've successfully resolved user issues in the past, demonstrating your commitment to putting customers at the centre of your decisions.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technical requirements listed in the job description, such as Microsoft Active Directory and network management. Be ready to discuss your experience with these technologies and how you've applied them in previous roles.
✨Highlight Your Problem-Solving Skills
The role requires strong decision-making skills and the ability to develop timely solutions. Prepare to discuss specific challenges you've faced in IT support and how you approached solving them, focusing on your analytical skills.
✨Emphasise Collaboration and Teamwork
This position values collaboration and ownership of results. Think of examples where you've worked effectively within a team, contributed to group projects, or supported colleagues, and be ready to share these during your interview.
