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For Companies At a Glance
- Tasks: Support clients by resolving issues and enhancing their experience with our software.
- Company: Join an award-winning company revolutionising waste management with innovative software solutions.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to make a real impact.
- Why this job: Be the voice of our clients and help shape the future of our software while building valuable relationships.
- Qualifications: A degree in Computer Science or IT, plus customer service experience and coding skills are a plus.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in a supportive team.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
About the Company:
We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness.
We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial requests to understand their underlying needs.
You will;
- Update employers' CRM system with client's feedback, specific needs and requirements;
- Develop new tools to improve business processes;
- Implement and manage on-screen help ideas via our online helpdesk;
- Communicate client information and requirements back to the team; helping to Contribute ideas for future enhancements and new software features in team meetings
- Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released
- Multi-task and track dozens of open tickets at various stages of completion;
- Work with multiple teams to find, analyse, and resolve client issues
- Communicate the root cause to clients in non-technical terms
- Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed;
- Provide recommendations to the Product team about how to improve client experience;
- Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts
Qualifications and experience:
- Computer Science or IT related degree
- Coding or development experience desirable (whether this be during studies or personal projects)
- Customer service related experience is desired
- Confident and personable- Someone who likes to build relationships
- Knowledge of the Waste Management Industry
- Quick learner
- Good written and communication skills
Contact Detail:
Nobul Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Technical Support Advisor
✨Tip Number 1
Familiarise yourself with our SaaS product and the waste management industry. Understanding the software's features and how they benefit clients will help you communicate effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved client issues in the past. Highlighting your ability to go beyond initial requests will demonstrate your fit for the role.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you would handle multiple client requests simultaneously. Being able to articulate your approach to prioritising tasks and managing time effectively will show that you're ready for the fast-paced environment.
We think you need these skills to ace Graduate Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any technical skills related to IT or coding. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of the waste management industry. Mention specific experiences where you've gone above and beyond for clients.
Showcase Your Technical Skills: If you have coding or development experience, be sure to include examples of projects or coursework that demonstrate your technical abilities. This will help you stand out as a candidate who can contribute to product improvements.
Prepare for Potential Questions: Think about how you would handle common customer service scenarios, especially those that require technical explanations. Be ready to discuss how you would communicate complex information in simple terms.
How to prepare for a job interview at Nobul Resourcing Solutions
✨Know the Product Inside Out
Make sure you have a thorough understanding of the company's SaaS product. Familiarise yourself with its features and how it benefits clients in the waste management industry. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or gone above and beyond for a client. Highlight your ability to communicate effectively and build relationships, as these are key traits for a Graduate Technical Support Advisor.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would approach common technical issues that clients might face. Think through potential scenarios and articulate your thought process clearly. This shows your analytical skills and readiness to tackle challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and future product developments. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
