At a Glance
- Tasks: Be the first point of contact for clients and help them with our SaaS product.
- Company: Join an award-winning company transforming waste management with innovative software solutions.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real difference by enhancing client experiences and contributing to product improvements.
- Qualifications: Degree in Computer Science or IT, plus customer service experience preferred.
The predicted salary is between 25000 - 32000 £ per year.
About the Company: We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness.
We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial requests to understand their underlying needs.
You will:
- Update employers' CRM system with client's feedback, specific needs and requirements;
- Develop new tools to improve business processes;
- Implement and manage on-screen help ideas via our online helpdesk;
- Communicate client information and requirements back to the team;
- Contribute ideas for future enhancements and new software features in team meetings;
- Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released;
- Multi-task and track dozens of open tickets at various stages of completion;
- Work with multiple teams to find, analyse, and resolve client issues;
- Communicate the root cause to clients in non-technical terms;
- Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction;
- Escalate issues as needed;
- Provide recommendations to the Product team about how to improve client experience;
- Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts.
Qualifications and experience:
- Computer Science or IT related degree;
- Coding or development experience desirable (whether this be during studies or personal projects);
- Customer service related experience is desired;
- Confident and personable - Someone who likes to build relationships;
- Knowledge of the Waste Management Industry;
- Quick learner;
- Good written and communication skills.
Graduate Technical Support Advisor employer: Nobul Resourcing Solutions
As an award-winning company in the waste management and recycling software sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. Our Graduate Technical Support Advisor role offers not only competitive benefits and opportunities for professional growth but also the chance to make a meaningful impact in an industry dedicated to sustainability. Join us in our vibrant office, where your contributions will be valued, and your career can flourish alongside our commitment to excellence.
Contact Details:
Nobul Resourcing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Support Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. We want you to be able to discuss how your skills can directly benefit their customer support team. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your problem-solving skills! As a Graduate Technical Support Advisor, you’ll need to think on your feet. Try mock scenarios with friends or family where you have to troubleshoot issues. This will help you feel more confident when faced with real client queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Graduate Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Graduate Technical Support Advisor. Highlight any relevant experience, especially in customer service or IT, and don’t forget to mention your coding skills if you have them!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the waste management industry and how your skills can help us improve client experiences. Keep it friendly and professional.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application showcases your communication skills. Use clear, concise language and avoid jargon unless necessary. We want to see how you can explain complex ideas simply!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nobul Resourcing Solutions
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of the company's SaaS product. Familiarise yourself with its features and how it benefits clients in the waste management industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to understand their needs and resolve issues effectively. This is crucial for a Customer Support Specialist, so be ready to discuss how you can apply these skills in this new role.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot or resolve technical issues. Be prepared to explain your thought process and how you approached finding a solution. This will illustrate your analytical skills and your capability to handle client issues efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics, ongoing projects, or future software enhancements. This shows that you're not just interested in the job, but also in contributing to the company's growth and success.
