The Customer Support Specialist will be the first point of contact for clients contacting the Help Desk for our SaaS product, providing timely, accurate support and collaborating with cross‑functional teams to resolve issues.
You will update CRM with client feedback, maintain product knowledge, and work with multiple teams to identify and implement improvements while handling a high volume of tickets and communicating clearly with clients and internal stakeholders.
#J-18808-LjbffrGraduate SaaS Support Engineer employer: Nobul Resourcing Solutions
Join a pioneering AI software company in Manchester, where you will have the unique opportunity to shape the go-to-market strategy from the ground up. With a strong focus on employee growth and a collaborative work culture, this role offers direct access to the founders and the chance to make a significant impact in a profitable, bootstrapped environment. Enjoy a competitive package that includes meaningful equity, all while working in a dynamic hybrid setting that fosters innovation and creativity.
Contact Details:
Nobul Resourcing Solutions Recruitment Team
