At a Glance
- Tasks: Help customers solve problems and improve their experience with our software.
- Company: Join a growing SaaS business with a collaborative and ambitious team.
- Benefits: Enjoy fully remote work, learning support, health cash plan, and extra holiday incentives.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact by helping customers succeed and improving processes.
- Qualifications: Experience in SaaS support, strong communication skills, and a solutions-focused mindset.
The predicted salary is between 30000 - 40000 € per year.
We’re hiring a Customer Support Specialist to join a growing SaaS business serving a specialist operational industry across the UK. This is not a “ticket-closing” support role. We’re looking for someone who genuinely enjoys solving problems, improving processes, and helping customers succeed long-term.
You’ll take ownership of customer issues from start to finish - troubleshooting systems, simplifying complex problems, delivering training, and feeding insights back into product improvements.
What you’ll be doing:
- Supporting customers via phone, email, screen share, and ticketing systems
- Investigating root causes rather than applying quick fixes
- Creating and improving support documentation and training materials
- Helping reduce recurring support demand through proactive problem solving
- Collaborating closely with Product and Operations teams
- Delivering excellent customer experiences while meeting SLA/KPI targets
What we’re looking for:
- Previous experience in a SaaS customer support or service role
- Strong communication skills and the ability to explain technical concepts simply
- A naturally curious, solutions-focused mindset
- Someone organised, resilient, and comfortable juggling priorities
- A proactive self-starter who enjoys improving systems and workflows
Bonus points for:
- Experience in waste management, logistics, transport, or operational software
- Exposure to AI-driven support tools or knowledge systems
What’s on offer:
- Fully remote working (UK-based)
- Quarterly and annual team offsites
- Learning & development support
- Health cash plan
- Enhanced parental leave
- Additional holiday incentives and WFH allowance
This is a fantastic opportunity to join a collaborative, ambitious team building software that supports operational businesses doing essential work.
Customer Support Specialist in Edinburgh employer: Nobul Resourcing Solutions
Join a dynamic and innovative SaaS company that prioritises employee growth and collaboration, offering a fully remote working environment across the UK. With a strong focus on problem-solving and customer success, you'll have access to learning and development support, health benefits, and unique team-building opportunities that foster a positive work culture. This is an excellent opportunity for those looking to make a meaningful impact while enjoying a supportive and flexible workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers succeed, think of examples where you've tackled tough issues before. Be ready to share these stories during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Support Specialist in Edinburgh
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight specific examples where you've tackled customer issues head-on. We want to see how you approach problems and what steps you take to resolve them.
Keep It Clear and Concise:When writing your application, make sure to communicate your thoughts clearly. Use simple language to explain your experience and skills, just like you'd do when helping a customer understand a technical issue.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match our Customer Support Specialist role. We love seeing genuine interest!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It helps us keep everything organised and ensures your application lands in the right hands!
How to prepare for a job interview at Nobul Resourcing Solutions
✨Know Your Stuff
Make sure you understand the SaaS industry and the specific challenges customers face. Brush up on common technical concepts and be ready to explain them simply. This will show that you can communicate effectively, which is key for a Customer Support Specialist.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer issues in the past. Think about times when you went beyond quick fixes to find root causes. This will demonstrate your proactive mindset and ability to improve processes.
✨Be Ready to Collaborate
Since this role involves working closely with Product and Operations teams, think of examples where you've successfully collaborated with others. Highlight your communication skills and how you’ve contributed to team success in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer support and how they measure success. This shows your genuine interest in helping customers succeed long-term and your eagerness to contribute to their goals.
