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- Tasks: Assist business customers via phone, email, and web chat, resolving queries and complaints.
- Company: Join a global market leader known for its commitment to customer service and employee wellbeing.
- Benefits: Enjoy hybrid working, comprehensive training, and a fantastic benefits package.
- Why this job: This role offers career progression, work-life balance, and a supportive team culture.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: No sales involved; this is purely a customer service position.
Nobul are recruiting for a reputable, long-established global market-leader, helping to expand their B2B Client Advisor team. Rest assured, this is an exclusively customer service role with comprehensive training, NO SALES involved.
Are you a consultative, approachable person who is motivated to nurture long-term business relationships? Are you committed to your personal, professional development whilst enjoying work-life balance? Perhaps you are looking for an outstanding long-term career opportunity with progression and an enticing benefits package?
You will be responsible for:
- Handling customer enquiries via phone, email and web chat
- Being first point of contact for business customers
- Responding to customers in a timely manner
- Answering, investigating and resolving queries and complaints
- Recording interactions on systems
- Delivering outstanding customer service, upholding the company's preceding reputation
Successful candidates must be:
- Highly engaging and professional with strong customer service skills
- An exceptional communicator (verbal and written)
- A strong team player (culture is at the heart of the company)
- Able to multi-task, prioritise and manage time effectively
- Self-motivated
In return, you will be given the opportunity to work for a trusted business who are committed to employee wellbeing, training and development, offering an unrivalled long-term career.
Does this sound like a bit of you? To be considered for this role, please click apply (before it's snapped up, these roles have proven to be popular).
Customer Service Advisor employer: Nobul Resourcing Solutions
Contact Detail:
Nobul Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Since this role is all about customer service and teamwork, understanding how the company operates and what they stand for will help you align your approach during interviews.
✨Tip Number 2
Prepare to showcase your communication skills. As an exceptional communicator is a must for this role, think of examples from your past experiences where you effectively resolved customer issues or built strong relationships.
✨Tip Number 3
Practice your multi-tasking abilities. In a customer service environment, you’ll often need to juggle multiple inquiries at once. Consider role-playing scenarios with friends or family to demonstrate your ability to handle various tasks efficiently.
✨Tip Number 4
Show your enthusiasm for personal and professional development. The company values growth, so be ready to discuss how you plan to develop your skills further and contribute to the team’s success in the long run.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to handle enquiries, resolve complaints, and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to building long-term relationships. Mention why you are interested in this particular role and how your values align with the company's culture.
Highlight Relevant Skills: In your application, emphasise skills such as communication, teamwork, and time management. Provide examples of how you've successfully used these skills in previous roles or situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nobul Resourcing Solutions
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your verbal and written skills by clearly articulating your thoughts and providing examples of how you've effectively communicated with customers in the past.
✨Emphasise Teamwork
This role values collaboration, so be prepared to discuss your experiences working in teams. Share specific instances where you contributed to a team goal or helped a colleague, highlighting your ability to work well within a group.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you handle customer queries and complaints. Prepare examples that showcase your problem-solving skills, focusing on how you approached a challenge, the steps you took, and the positive outcome.
✨Research the Company Culture
Understanding the company's culture is crucial. Familiarise yourself with their values and mission, and be ready to explain how your personal values align with theirs. This shows your genuine interest in being part of their team.
