At a Glance
- Tasks: Lead 3rd line support for Microsoft 365, troubleshooting and mentoring the team.
- Company: Dynamic tech company focused on modernising IT environments.
- Benefits: Competitive salary up to £50,000, career acceleration, and professional development.
- Other info: Opportunity to work on compliance frameworks and engage with senior stakeholders.
- Why this job: Gain direct exposure to enterprise architects and elevate your technical skills.
- Qualifications: 2+ years in internal IT support with hands-on Microsoft 365 experience.
The predicted salary is between 50000 - 50000 £ per year.
Real ownership of a Microsoft 365 environment going through serious modernisation. Direct exposure to enterprise architects designing what most engineers only ever consume. A 12-month contract that genuinely accelerates a career, not a stopgap.
You'll be the third-line technical lead, the intelligent client for an incoming managed service partner, and the person who lifts the wider workplace team's technical capability through documentation, mentoring and knowledge transfer.
What you'll do:
- Second-line and third-line support across Microsoft 365. Interrogating logs, troubleshooting Conditional Access, Intune compliance and Entra sign-in issues, fixing or escalating with intelligent context.
- Own the modern Microsoft stack end-to-end: Intune, Entra, Conditional Access, Autopilot, Defender, Exchange Online, Teams, SharePoint.
- Be the intelligent client for the managed service partner, sitting alongside senior architects on high-level and low-level design, signing off statements of work, owning post-handover BAU.
- Upskill the wider workplace team through quick reference guides, knowledge articles and on-the-job mentoring.
- Maintain compliance posture as the organisation works toward formal frameworks including ISO 27001 and Cyber Essentials Plus alignment.
- Document everything so the team grows alongside the technology.
What we need from you:
We're looking for someone who has owned a Microsoft 365 environment inside an organisation, not someone who's cleared tickets for clients in a managed service environment.
Essential:
- At least 2 years of internal IT support in a professional environment.
- Hands-on experience configuring (not just maintaining) Conditional Access policies, Intune configuration profiles, compliance policies, and Autopilot deployments.
- Confident troubleshooting from Entra sign-in logs, Intune device compliance state, and Defender alerts.
- Comfortable explaining technical concepts to non-technical colleagues without being condescending.
- The kind of mindset that, when faced with something you've not seen before, articulates an approach rather than stops at 'I don't know'.
- Relevant Microsoft certifications, or a working knowledge that shows you'd pass them tomorrow.
- Strong technical documentation skills.
Desirable:
- Cyber Essentials, Cyber Essentials Plus or ISO 27001 hands-on involvement.
- PowerShell troubleshooting comfort.
- Experience operating within ITIL service management frameworks.
- Exposure to formal compliance frameworks.
- Engagement with senior stakeholders.
3rd Line Engineer in Bolton employer: Nobul Resourcing Solutions
Join a forward-thinking organisation that values innovation and professional growth, offering a unique opportunity to lead the technical evolution of a Microsoft 365 environment. With a strong emphasis on mentorship and knowledge sharing, you'll be part of a collaborative culture that empowers you to enhance your skills while making a significant impact. Located in a dynamic setting, this role not only accelerates your career but also positions you at the forefront of enterprise-level IT solutions.
Contact Details:
Nobul Resourcing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Microsoft 365. This can be a great conversation starter during interviews and shows you’re proactive about your career.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your troubleshooting techniques and be ready to explain your thought process clearly. Remember, they want to see how you approach problems, not just the solutions.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 3rd Line Engineer in Bolton
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your hands-on experience with Microsoft 365. We want to see how you've owned an environment and tackled challenges head-on, not just the basics. Be specific about your achievements!
Keep It Clear and Concise:We love a good story, but when it comes to applications, clarity is key! Use straightforward language and avoid jargon where possible. Remember, you might be explaining complex concepts to non-techies, so keep it simple and engaging.
Document Your Skills:Since documentation is a big part of the role, show us your skills in this area right from the start. Include examples of how you've created guides or knowledge articles in your previous roles. This will demonstrate your ability to lift the team's technical capability.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Nobul Resourcing Solutions
✨Know Your Microsoft 365 Inside Out
Make sure you’re well-versed in the Microsoft 365 environment, especially the tools mentioned in the job description like Intune, Entra, and Conditional Access. Brush up on your hands-on experience and be ready to discuss specific scenarios where you've configured these tools, not just maintained them.
✨Show Off Your Troubleshooting Skills
Prepare to demonstrate your troubleshooting prowess. Think of examples where you've interrogated logs or resolved issues with Entra sign-ins or Intune compliance. Be ready to explain your thought process clearly, as this will show your analytical skills and ability to articulate technical concepts to non-technical colleagues.
✨Document Everything
Since documentation is key for this role, come prepared with examples of how you've documented processes or created knowledge articles in the past. This will highlight your organisational skills and your commitment to upskilling the wider team, which is a big part of the job.
✨Engage with Stakeholders
Think about your experiences working with senior stakeholders. Be ready to share how you've communicated technical information effectively and contributed to high-level design discussions. This will show that you can be the intelligent client they’re looking for, bridging the gap between technical and non-technical teams.
