At a Glance
- Tasks: Help customers solve problems and improve their experience with our software.
- Company: Join a growing SaaS business with a collaborative and ambitious team.
- Benefits: Fully remote work, health cash plan, learning support, and extra holiday incentives.
- Other info: Enjoy quarterly team offsites and a dynamic work environment.
- Why this job: Make a real impact by helping customers succeed and improving processes.
- Qualifications: Experience in customer support, strong communication skills, and a solutions-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
We're hiring a Customer Support Specialist to join a growing SaaS business serving a specialist operational industry across the UK. This is not a ticket-closing support role. We're looking for someone who genuinely enjoys solving problems, improving processes, and helping customers succeed long-term.
You'll take ownership of customer issues from start to finish - troubleshooting systems, simplifying complex problems, delivering training, and feeding insights back into product improvements.
What you'll be doing:
- Supporting customers via phone, email, screen share, and ticketing systems
- Investigating root causes rather than applying quick fixes
- Creating and improving support documentation and training materials
- Helping reduce recurring support demand through proactive problem solving
- Collaborating closely with Product and Operations teams
- Delivering excellent customer experiences while meeting SLA/KPI targets
What we're looking for:
- Previous experience in a SaaS customer support or service role
- Strong communication skills and the ability to explain technical concepts simply
- A naturally curious, solutions-focused mindset
- Someone organised, resilient, and comfortable juggling priorities
- A proactive self-starter who enjoys improving systems and workflows
Bonus points for:
- Experience in waste management, logistics, transport, or operational software
- Exposure to AI-driven support tools or knowledge systems
What's on offer:
- Fully remote working (UK-based)
- Quarterly and annual team offsites
- Learning & development support
- Health cash plan
- Enhanced parental leave
- Additional holiday incentives and WFH allowance
This is a fantastic opportunity to join a collaborative, ambitious team building software that supports operational businesses doing essential work.
Customer Support Specialist (Manchester) employer: NOBUL RESOURCING SOLUTIONS LIMITED
Join a dynamic and innovative SaaS company as a Customer Support Specialist in Manchester, where your problem-solving skills will be valued and nurtured. Enjoy the benefits of fully remote working, alongside opportunities for professional growth through learning and development support, while being part of a collaborative team that is dedicated to enhancing customer success and operational efficiency. With a strong focus on employee well-being, including health cash plans and enhanced parental leave, this role offers a rewarding environment for those looking to make a meaningful impact.
Contact Details:
NOBUL RESOURCING SOLUTIONS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist (Manchester)
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers succeed, think of examples where you've tackled tough issues before. Be ready to share these stories during your chats with us.
✨Tip Number 3
Don’t just wait for the interview! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and what they love about working here. It shows initiative and can give you insider tips!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Support Specialist (Manchester)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight specific examples where you've tackled customer issues head-on. We want to see how you approach problems and what solutions you've come up with in the past.
Keep It Clear and Concise:When writing your application, make sure to communicate your thoughts clearly. Use simple language to explain your experience and skills, just like you'd do when helping a customer understand a technical concept.
Tailor Your Application:Make sure to customise your application for this role. Mention your experience in SaaS and any relevant industries, like waste management or logistics, to show us you're a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at NOBUL RESOURCING SOLUTIONS LIMITED
✨Know Your Stuff
Make sure you understand the SaaS industry and the specific challenges customers face. Brush up on common technical concepts and be ready to explain them simply. This will show that you can communicate effectively, which is key for a Customer Support Specialist.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer issues in the past. Think about times when you went beyond quick fixes to find root causes. This will demonstrate your proactive mindset and ability to improve processes.
✨Be Ready to Collaborate
Since the role involves working closely with Product and Operations teams, think of instances where you've successfully collaborated with others. Highlight your teamwork skills and how you’ve contributed to improving customer experiences through collaboration.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer support and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to showcase your curiosity!
