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For Companies At a Glance
- Tasks: Welcome guests to our wellness spaces and manage bookings with care.
- Company: Join the luxurious Nobu Hotel London Portman Square team.
- Benefits: Earn up to £34,000, enjoy discounts, and free meals on duty.
- Why this job: Be part of a vibrant team that values wellbeing and hospitality.
- Qualifications: Experience in front of house roles, ideally in wellness or fitness.
- Other info: Opportunities for career growth and exciting social events await!
The predicted salary is between 27536 - 34000 £ per year.
As a Wellness and Fitness Receptionist, you will be at the heart of our wellness journey, welcoming guests and members to Nobu’s serene Pilates and fitness spaces. You will ensure every interaction reflects Nobu’s philosophy of balance, warmth and precision, handling enquiries, bookings and guest requests with care and efficiency.
Responsibilities
- Manage the day to day running of the wellness and fitness reception area
- Greet all guests and members warmly, creating a relaxed and professional first impression
- Handle all enquiries and bookings for Pilates, personal training, spa and fitness sessions
- Maximise booking opportunities and retail sales to exceed revenue targets
- Complete all reception and administrative tasks accurately and on time
- Conduct show rounds for members, potential clients and guests
- Support the smooth operation of the wellness and fitness facilities, including room allocations and scheduling
- Check all equipment regularly, reporting any maintenance issues promptly
- Collaborate with the food and beverage team to ensure terrace service meets Nobu standards
- Build knowledge of all wellness and fitness products, treatments and services offered
- Communicate effectively with the wider hotel team to ensure a seamless guest journey
- Embody Nobu values of Family, Crafted, Smile and Kokoro in every guest interaction
What We’re Looking For
You bring experience in a front of house or receptionist role, ideally within a wellness, spa or fitness environment. You are organised, confident and guest focused, with strong communication and multitasking skills. With a calm, professional manner and a genuine passion for wellbeing, you create memorable experiences that reflect Nobu’s crafted approach to hospitality.
Benefits of Joining Our Team
- Salary up to £34,000 including rooms service charge, base salary £27,536
- £1000 Refer a Friend Scheme
- Two hotel wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
Wellness and Fitness Receptionist employer: Nobu Hotel Portman Square
Contact Detail:
Nobu Hotel Portman Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellness and Fitness Receptionist
✨Tip Number 1
Get to know the Nobu brand inside out! Familiarise yourself with their values and services, so you can chat confidently about them during interviews. This shows you're genuinely interested and ready to embody their philosophy.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Practice your communication skills! As a Wellness and Fitness Receptionist, you'll need to be warm and professional. Role-play common scenarios with friends to boost your confidence and ensure you make a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple way to stand out and remind them why you’re the perfect fit for Nobu.
We think you need these skills to ace Wellness and Fitness Receptionist
Some tips for your application 🫡
Show Your Passion for Wellness: When you're writing your application, let your enthusiasm for wellness and fitness shine through. We want to see that you genuinely care about creating a positive experience for our guests and members.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in front of house or receptionist roles, especially in wellness or fitness environments. This helps us see how you fit into our team at Nobu.
Be Professional Yet Warm: Remember, we’re looking for someone who embodies Nobu’s values. Use a friendly tone in your application while maintaining professionalism. Show us that you can create a relaxed atmosphere even in writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Nobu Hotel London Portman Square.
How to prepare for a job interview at Nobu Hotel Portman Square
✨Know the Nobu Philosophy
Before your interview, take some time to understand Nobu's core values: Family, Crafted, Smile, and Kokoro. Reflect on how these values resonate with your own experiences in wellness and fitness. Being able to articulate how you embody these principles will show that you're a great fit for the team.
✨Showcase Your Guest-Focused Approach
Prepare examples from your past roles where you went above and beyond for guests or clients. Highlight your ability to create memorable experiences, especially in a wellness or fitness setting. This will demonstrate your commitment to providing exceptional service, which is key for this role.
✨Familiarise Yourself with Wellness Offerings
Make sure you have a good understanding of the wellness and fitness services offered at Nobu. Research Pilates, personal training, and spa treatments, and be ready to discuss how you can contribute to maximising bookings and enhancing guest satisfaction in these areas.
✨Practice Your Communication Skills
As a receptionist, strong communication is crucial. Practice answering common interview questions clearly and confidently. You might also want to role-play scenarios where you handle guest enquiries or bookings, showcasing your calm and professional manner under pressure.
