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- Tasks: Manage VIP guest experiences from arrival to departure, ensuring unforgettable stays.
- Company: Nobu Hotels combines modern luxury with Japanese tradition for a unique hospitality experience.
- Benefits: Enjoy 28 days holiday, wellness opportunities, and 50% off food and drinks.
- Why this job: Join a creative team, build relationships with VIPs, and lead in a vibrant environment.
- Qualifications: 2+ years in guest relations at a 5-star hotel; familiarity with OPERA Cloud preferred.
- Other info: Participate in hotel committees and enjoy discounted stays and social events.
The predicted salary is between 28800 - 43200 £ per year.
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As the VIP Experience Manager you will be responsible for ensuring all of our VIP guests have a memorable stay with us; where we not only meet but exceed their expectations. Your tasks will include but will not be limited to:
- Manage and oversee the entire VIP guest journey from post reservation to check in through to departure.
- Review the incoming VIP guests on a weekly basis in order to assign appropriate rooms, establish guests needs in advance of their arrival and prepare appropriate amenities
- Create a bespoke check in experience for VIP’s to ensure discretion and privacy if necessary.
- Develop and implement guest relations strategies with the Director of Rooms to further improve the guest experience.
- To be the key point of contact for any VIP guest staying with us ensuring you build a strong positive and ongoing relationship with them.
- Manage and provide direction to all employees on the floor during shifts and events.
- Ensure correct use of all reservations systems for any VIP bookings.
- Be forward thinking and innovative when it comes to ways of working and best practice.
- To offer strong leadership, mentoring, and guidance to your team.
- To be an ambassador for Nobu as well as a strong leader who embodies our values and commitment to our teams.
EXPERIENCE
- Minimum 2 years’ experience in an Assistant Guest Experience or Assistant Guest Relations Manager role.
- Minimum 2 year experience within a 5* Hotel.
- Strong understanding of OPERA Cloud or similar reservation systems.
BENEFITS OF JOINING OUR TEAM
- Opportunities to progress within our hotel and the wider portfolio
- Access to a suite of innovative and varied learning and project opportunities
- Exciting wellness and volunteering opportunities
- 28 days holiday (including bank holidays) which will increase through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- The opportunity to have a say in the direction of our hotel by joining one of the many committees across the hotel.
- 50% off all food and beverage
- Free meals whilst on duty
- Refer a Friend Scheme
- 2 Hotel-wide social events a year including Employee Awards night
- Discounted overnight stays
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned
Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.
Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.
We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.
You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
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VIP Experience Manager employer: Nobu Hotel Portman Square
Contact Detail:
Nobu Hotel Portman Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Experience Manager
✨Tip Number 1
Familiarise yourself with Nobu's brand values and ethos. Understanding their commitment to quality service and unique guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Nobu Hotels. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Prepare examples from your previous experience that demonstrate your ability to manage VIP guests effectively. Highlight specific instances where you exceeded guest expectations or resolved issues creatively.
✨Tip Number 4
Stay updated on industry trends in luxury hospitality and guest relations. Being knowledgeable about current best practices will show your passion for the role and your commitment to continuous improvement.
We think you need these skills to ace VIP Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations and management, particularly within a 5-star hotel environment. Emphasise your familiarity with OPERA Cloud or similar reservation systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional VIP experiences. Mention specific examples from your past roles where you exceeded guest expectations and how you embody the values of Nobu.
Highlight Leadership Skills: In your application, focus on your leadership and mentoring abilities. Provide examples of how you've successfully managed teams and improved guest experiences through innovative strategies.
Showcase Your Understanding of the Brand: Demonstrate your knowledge of Nobu Hotels and their unique blend of luxury and Japanese tradition. Explain how your personal values align with their core values of Kokoro, Smile, Family & Crafted.
How to prepare for a job interview at Nobu Hotel Portman Square
✨Know the VIP Experience Inside Out
Familiarise yourself with the specific needs and expectations of VIP guests. Research Nobu's approach to guest relations and be prepared to discuss how you can enhance their experience, showcasing your understanding of luxury hospitality.
✨Demonstrate Leadership Skills
As a VIP Experience Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, highlighting your leadership style and ability to mentor others.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet to resolve issues for guests. This role requires innovative thinking, so share specific instances where you've implemented creative solutions to enhance guest satisfaction.
✨Emphasise Your Familiarity with Reservation Systems
Since a strong understanding of OPERA Cloud or similar systems is crucial, be prepared to talk about your experience with these tools. Highlight any specific achievements or efficiencies you've created using reservation systems in your previous roles.
