At a Glance
- Tasks: Lead the Lounge team to deliver exceptional service and create memorable guest experiences.
- Company: Join the world-renowned Nobu Hotel London Portman Square, a blend of luxury and tradition.
- Benefits: Enjoy competitive salary, discounts, wellness initiatives, and opportunities for career progression.
- Other info: Join a vibrant culture with exciting events and innovative learning opportunities.
- Why this job: Be part of a dynamic team in a luxury environment where your passion for hospitality shines.
- Qualifications: Experience in a supervisory role within high-end hospitality and a passion for guest service.
The predicted salary is between 31500 - 38500 £ per year.
As The Lounge Supervisor at Nobu Hotel London Portman Square, you will play a key role in the daily operation of our all-day dining experience. Supporting the Assistant Lounge Manager, you will lead by example on the floor, inspire your team to deliver exceptional service and ensure every guest enjoys a seamless and memorable experience.
This is an exciting opportunity for a hospitality professional who is passionate about people, service excellence and developing others within a world-renowned luxury lifestyle hotel.
You will:
- Support the smooth day-to-day operation of The Lounge and all-day dining service
- Assist in achieving departmental targets while maintaining exceptional service standards
- Support rota planning and labour management to ensure efficient staffing levels
- Lead team briefings and share key updates and insights with colleagues
- Deliver warm, attentive and personalised service that exceeds guest expectations
- Anticipate guest needs, create tailored experiences and identify opportunities to enhance the guest journey
- Provide exceptional care for VIP guests and ensure their experience is personalised and memorable
- Support, train and develop team members, fostering a collaborative and positive environment
- Empower colleagues to confidently resolve guest concerns and deliver outstanding service
- Assist in developing and maintaining departmental standards and operating procedures
- Drive positive guest feedback and continuously seek opportunities to improve the guest experience
- Build strong relationships across the hotel and communicate effectively with all departments
- Demonstrate a proactive, positive and solutions-focused approach to work
- Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
What We're Looking For:
You have experience in a supervisory role within a luxury hotel, restaurant or high-end hospitality environment and are passionate about creating memorable guest experiences. You thrive in a busy service environment, lead by example and enjoy developing and motivating others to achieve their full potential.
You are naturally personable, highly organised and confident building relationships with both guests and colleagues. With a strong eye for detail and genuine passion for hospitality, you take pride in delivering exceptional service and creating a positive team culture.
Benefits of Joining Our Team:
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before.
Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.
We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
Lounge Supervisor in London employer: Nobu Hotel Portman Square
As a Hotel Manager at Nobu, you will thrive in a vibrant and dynamic work culture that prioritises service excellence and team engagement. With competitive salaries, comprehensive benefits including medical cover and generous holiday allowances, as well as unique opportunities for personal and professional growth within the prestigious Nobu portfolio, this role offers a rewarding career path in the heart of luxury hospitality. Join us to lead with integrity and passion, while enjoying exclusive perks like discounted stays and wellness initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nobu Hotel Portman Square. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nobu Hotel Portman Square
Don't be shy about reaching out to Nobu Hotel Portman Square directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lounge Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nobu Hotel Portman Square and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nobu Hotel Portman Square
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
