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- Tasks: Be the friendly voice of Nobu, handling calls and guest requests with warmth and professionalism.
- Company: Join the luxurious Nobu Hotel London Portman Square, known for its exceptional hospitality.
- Benefits: Enjoy a competitive salary, discounts, wellness initiatives, and opportunities for career growth.
- Why this job: Create memorable experiences for guests in a vibrant, fast-paced environment.
- Qualifications: Excellent communication skills and experience in guest-facing roles preferred.
- Other info: Embrace Nobu's values of Family, Crafted, Smile, and Kokoro in every interaction.
The predicted salary is between 28000 - 35000 £ per year.
Branch: Nobu Hotel London Portman Square
Location: London Portman Square, West London
Salary/Benefits: Up to £35,000 including Rooms Service Charge and Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 10/12/2025
Closing date: 16/01/2026
The Role
As a Guest Services Agent, you will be the first voice of Nobu Hotel London Portman Square, ensuring every call and enquiry is handled with warmth, professionalism and care. From transferring calls and taking messages to actioning guest requests, you will provide service that reflects Nobu’s crafted approach to hospitality and creates a seamless experience for our guests.
- Answer incoming calls in a warm, friendly and hospitable manner
- Transfer calls, take messages and action requests efficiently and accurately
- Provide guests with genuine, attentive service, reflecting Nobu standards
- Handle queries on hotel services with confidence and knowledge
- Log and deliver scheduled wake up calls and maintain the voicemail system
- Accurately capture and update guest information in OPERA
- Support revenue generation through upselling and cross selling opportunities
- Build strong guest relationships, recognising repeat visitors
- Work collaboratively with colleagues across all departments
- Uphold statutory and company standards to keep guests and colleagues safe
- Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction
What We’re Looking For
You bring excellent communication skills and ideally experience in a guest facing or call handling role, preferably within luxury hospitality. Organised, attentive and proactive, you take pride in creating memorable first impressions and seamless experiences for guests. With a warm personality and a collaborative spirit, you thrive in a fast paced environment and enjoy being part of a team that delivers crafted service.
Benefits of Joining Our Team
- £1000 Refer a Friend Scheme
- Two hotel wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.
Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.
We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
Guest Services Agent in London employer: Nobu Hotel Portman Square
Contact Detail:
Nobu Hotel Portman Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Nobu's values and culture. This way, you can show how you embody their core principles like Kokoro and Crafted during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your warm personality and excellent communication skills, just like you'd do as a Guest Services Agent.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the luxury vibe of Nobu. A polished appearance will help you make a memorable first impression, which is key in hospitality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and reinforces that you're the right fit for the team at Nobu Hotel London Portman Square.
We think you need these skills to ace Guest Services Agent in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your warmth and enthusiasm for the role. Remember, we’re all about creating memorable experiences for our guests, and that starts with you.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Services Agent role. Highlight any relevant experience in hospitality or call handling, and connect your skills to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application reflects your attention to detail, which is super important in our line of work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re getting the most up-to-date information about the role and our company. We can’t wait to hear from you!
How to prepare for a job interview at Nobu Hotel Portman Square
✨Know the Nobu Values
Before your interview, take some time to familiarise yourself with Nobu's core values: Kokoro, Smile, Family, and Crafted. Think about how you can embody these values in your responses and provide examples from your past experiences that reflect them.
✨Practice Your Communication Skills
As a Guest Services Agent, excellent communication is key. Practice answering common interview questions in a warm and friendly manner. You might even want to role-play with a friend to get comfortable with handling queries and showcasing your hospitality skills.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Think of specific examples where you've successfully handled guest requests or managed busy periods. Highlighting your organisational skills will show that you're ready for the fast-paced environment at Nobu.
✨Demonstrate Your Team Spirit
Nobu values collaboration, so be ready to talk about your experience working in teams. Share stories that illustrate how you've built strong relationships with colleagues and contributed to a positive team atmosphere, as this will resonate well with their culture.
