Receptionist in City of Westminster

Overview

As a Receptionist at Nobu Hotel London Portman Square, you'll be the welcoming face and guiding voice for our guests - ensuring every arrival, stay and departure is seamless, personalised and memorable.

With a focus on genuine hospitality, attention to detail and Nobu's crafted approach, you'll play a vital role in shaping the guest experience from start to finish.

You will create a warm, welcoming and lasting impression for every guest.

You will manage the full guest journey from pre-arrival to post-stay with care and precision.

You will build genuine relationships with guests, especially VIPs and repeat visitors.

You will provide attentive, natural and friendly service that reflects Nobu standards.

You will answer guest enquiries and follow up promptly and professionally.

You will maintain a tidy, presentable reception area with all necessary materials.

You will be immaculately presented in correct uniform at all times.

You will use OPERA proficiently to capture and manage guest information.

You will anticipate guest needs and deliver personalised, crafted experiences.

You will handle cashiering duties securely and manage a personal float accurately.

You will resolve issues swiftly and empathetically, logging and following up as needed.

You will uphold safety procedures and ensure secure access via the reception desk.

You will embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction.

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel.

Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before.

Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.

You bring experience in a front of house or guest-facing role, ideally within a luxury hotel setting.

You thrive in a fast-paced environment where warmth, professionalism and attention to detail are key.

With a proactive attitude and a genuine passion for hospitality, you\'ll ensure every guest feels seen, valued and cared for, the Nobu way.

Responsibilities

• Be the welcoming face and guiding voice for our guests, ensuring a seamless arrival, stay and departure.
• Manage the full guest journey from pre-arrival to post-stay with care and precision.
• Build genuine relationships with guests, especially VIPs and repeat visitors.
• Provide attentive, natural and friendly service that reflects Nobu standards.
• Answer guest enquiries and follow up promptly and professionally.
• Maintain a tidy, presentable reception area with all necessary materials.
• Be immaculately presented in correct uniform at all times.
• Use OPERA proficiently to capture and manage guest information.
• Anticipate guest needs and deliver personalised, crafted experiences.
• Handle cashiering duties securely and manage a personal float accurately.
• Resolve issues swiftly and empathetically, logging and following up as needed.
• Uphold safety procedures and ensure secure access via the reception desk.
• Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction.

Qualifications

• Experience in a front of house or guest-facing role, ideally within a luxury hotel setting.
• Ability to thrive in a fast-paced environment where warmth, professionalism and attention to detail are key.
• Proactive attitude and a genuine passion for hospitality to ensure every guest feels seen, valued and cared for.

Benefits

• £1000 Refer a Friend Scheme
• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty
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