At a Glance
- Tasks: Be the welcoming face of Nobu, ensuring every guest has a memorable experience.
- Company: Join the prestigious Nobu Hotel London Portman Square, known for luxury and hospitality.
- Benefits: Enjoy competitive salary, service charge, free meals, and wellness perks.
- Other info: Opportunities for career growth and exciting team events await you!
- Why this job: Shape unforgettable guest experiences in a vibrant, fast-paced environment.
- Qualifications: Experience in front-of-house roles, with a passion for hospitality.
The predicted salary is between 31500 - 38500 £ per year.
As a Receptionist at Nobu Hotel London Portman Square, you’ll be the welcoming face and guiding voice for our guests — ensuring every arrival, stay and departure is seamless, personalised and memorable. With a focus on genuine hospitality, attention to detail and Nobu’s crafted approach, you’ll play a vital role in shaping the guest experience from start to finish.
You will:
- Create a warm, welcoming and lasting impression for every guest
- Manage the full guest journey from pre-arrival to post-stay with care and precision
- Build genuine relationships with guests, especially VIPs and repeat visitors
- Provide attentive, natural and friendly service that reflects Nobu standards
- Answer guest enquiries and follow up promptly and professionally
- Maintain a tidy, presentable reception area with all necessary materials
- Be immaculately presented in correct uniform at all times
- Use OPERA proficiently to capture and manage guest information
- Anticipate guest needs and deliver personalised, crafted experiences
- Handle cashiering duties securely and manage a personal float accurately
- Resolve issues swiftly and empathetically, logging and following up as needed
- Uphold safety procedures and ensure secure access via the reception desk
- Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction
What We’re Looking For:
You bring experience in a front of house or guest-facing role, ideally within a luxury hotel setting. You thrive in a fast-paced environment where warmth, professionalism and attention to detail are key. With a proactive attitude and a genuine passion for hospitality, you’ll ensure every guest feels seen, valued and cared for, the Nobu way.
Benefits of Joining Our Team:
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.
Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.
We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
Receptionist in City of Westminster employer: Nobu Hotel Portman Square
Nobu Hotel London Portman Square is an exceptional employer, offering a vibrant work culture that prioritises the safety and wellbeing of both guests and staff. With competitive salaries, generous benefits including discounted stays and wellness initiatives, and ample opportunities for career progression within the prestigious Nobu portfolio, employees are encouraged to grow and thrive in a supportive environment that embodies the core values of Family, Crafted, Smile, and Kokoro.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nobu Hotel Portman Square. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nobu Hotel Portman Square
Don't be shy about reaching out to Nobu Hotel Portman Square directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nobu Hotel Portman Square and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nobu Hotel Portman Square
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
