Restaurant Reservations Agent (Part Time)

ABOUT NOBU LONDON SHOREDITCH

Unique to London, Nobu Hotel London Shoreditch offers a blend of Shoreditchs creative energy with Nobus ethos of simple luxury.

As an established brand, we can offer growth and development, alongside the opportunity to travel.

Nobu Hotel London Shoreditch is proud to be a Caterer Top 6 Best Place to Work in Hospitality 2024 organisation.

If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you!

At Nobu Hotel London Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone.

Please do let us know of any specific needs you may have during your interview.

BENEFITS OF JOINING OUR TEAM

• £1500 Recommend a Friend Scheme
• Health Assured & Wisdom app, our 24/7 employee assistance programme with access to a health and wellbeing resources, and a variety of great discounts!
• Access to Wellable a physical wellbeing app including company wide challenges
• We are proud to be a Reproductively Responsible employer, offering our employees at-home hormone and fertility testing & telemedicine with Hertility
• Financial wellbeing support, including access to Wagestream
• Global career progression and taskforce opportunities within Nobu Hotels and Restaurants Europe, USA, Asia, Middle East and many more to come!
• Up to 33 days holiday a year (increasing with length of service)
• Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping
• An amazing overnight Guest Experience here at Nobu Shoreditch for you and a guest, including dinner in the stylish Nobu Bar
• Wellness benefits and initiatives, including discounted wellness treatments in our relaxing Nobu Spa
• Mental Health First Aiders within the team to offer tailored support
• Exclusive rates at Nobu Shoreditch and other Nobu hotels and restaurants, for you, your family and friends
• Season Ticket Loan, Cycle to Work and discounted Gym memberships
• Celebrations of success, peer recognition and monthly gifting
• Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days

THE ROLE

As a Restaurant Reservations Agent, you will be responsible for wowing our guests with exceptional service and making them feel at home in our Nobu bar and Restaurant.

Your tasks will include but will not be limited to:

• The Reservation Agent is responsible for taking calls and responding to inquiries from guests who wish to make a reservation at the restaurant. The role involves discussing available dining options, seating preferences, and making reservations to ensure a seamless guest experience.

  Ability to convert inquiries into actual reservations, adding upselling and cross-selling opportunities such as special menu items, drinks, and packages.

  Maintain complete knowledge of all restaurant offerings, including menu items, daily specials, hours of operation, and seating arrangements.

  Be knowledgeable about promotions, events, and special dining experiences offered by the restaurant.

  Process all reservation requests, changes, and cancellations received by phone, email, or through third-party reservation platforms.

  Lead phone calls according to company standards, ensuring clarity and professionalism.

  Gather all required information to complete a reservation, such as guest preferences and special requests.

  Accommodate special requests (e.g., dietary preferences, seating arrangements) and input them into the system accurately.

  Resolve any guest complaints promptly, ensuring guest satisfaction with the reservation and dining experience.

  Access guest history records to provide personalized service and maintain accurate information in the guest database.

  Maintain effective communication with front-of-house and kitchen staff to ensure smooth coordination for each reservation.

  Able to work a flexible schedule to accommodate peak dining times and special events.

  Friendly, professional, and customer-focused attitude, providing exceptional service at all times.

  Generate reports as requested by management, providing insights into reservations, guest preferences, and dining trends.

  Print and distribute dining menus as required, ensuring accuracy and availability for guests upon arrival

ABOUT YOU

• Have an open and approachable manner and thrive on interacting with people
• Have great communication skills, a sense of humour and a welcoming smile
• An understanding of what it takes to provide outstanding levels of guest service
• An eye for detail and be immaculately presented

If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!

All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.

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