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For Companies At a Glance
- Tasks: Lead the Front of House team, ensuring exceptional guest experiences daily.
- Company: Join Nobu Hotel London Shoreditch, a top-rated hospitality employer known for luxury and creativity.
- Benefits: Enjoy up to 33 days holiday, wellness perks, and global career opportunities.
- Why this job: Be part of an award-winning team that values diversity and personal growth.
- Qualifications: Previous experience in luxury hotels and strong leadership skills are essential.
- Other info: Celebrate success with social events and volunteer opportunities.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT NOBU LONDON SHOREDITCH
Unique to London, Nobu Hotel London Shoreditch offers a blend of Shoreditch's creative energy with Nobu's ethos of simple luxury. As an established brand, we can offer growth and development, alongside the opportunity to travel. Nobu Hotel London Shoreditch is proud to be a Caterer Top 6 Best Place to Work in Hospitality 2024 organisation. If you are passionate about hospitality and want to work with an award-winning hotel then we want to hear from you!
At Nobu Hotel London Shoreditch, we celebrate diversity and are committed to building an inclusive working environment for everyone. Please do let us know of any specific needs you may have during your interview.
BENEFITS OF JOINING OUR TEAM
- £1500 Recommend a Friend Scheme
- Health Assured & Wisdom app, our 24/7 employee assistance programme with access to health and wellbeing resources, and a variety of great discounts!
- Access to Wellable, a physical wellbeing app including company-wide challenges
- We are proud to be a Reproductively Responsible employer, offering our employees at-home hormone and fertility testing & telemedicine with Hertility
- Financial wellbeing support, including access to Wagestream
- Global career progression and taskforce opportunities within Nobu Hotels and Restaurants Europe, USA, Asia, Middle East and many more to come!
- Up to 33 days holiday a year (increasing with length of service)
- Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping
- An amazing overnight Guest Experience here at Nobu Shoreditch for you and a guest, including dinner in the stylish Nobu Bar
- Wellness benefits and initiatives, including discounted wellness treatments in our relaxing Nobu Spa
- Mental Health First Aiders within the team to offer tailored support
- Exclusive rates at Nobu Shoreditch and other Nobu hotels and restaurants, for you, your family and friends
- Season Ticket Loan, Cycle to Work and discounted Gym memberships
- Celebrations of success, peer recognition and monthly gifting
- Annual festive and summer social events, charity fundraising days and committees to join, including paid volunteering days
THE ROLE
As Front of House Manager you will be responsible for overseeing the day-to-day operations of the hotel's front desk, concierge, and guest services teams. You will ensure that every guest experience is seamless, from check-in to check-out, maintaining high standards of customer service, managing guest enquiries, and resolving any issues promptly. You will be dedicated to shaping and developing the Front of House team; strong people skills are crucial in this role, in order to foster a positive, motivated, and efficient team. Ability to balance operational efficiency with cost management is key to maintaining our high standards of excellence.
ABOUT YOU
- Shine with confidence.
- You excel in leading a team and cultivating an environment that values the importance of supporting each other.
- Meticulous attention to detail and organisation.
- Have great communication skills, a sense of humour and a welcoming smile
- An understanding of what it takes to provide outstanding levels of guest service
- Previous experience in luxury lifestyle hotels
If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!
All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.
Front of House Manager employer: Nobu Hotel London Shoreditch
Contact Detail:
Nobu Hotel London Shoreditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with Nobu's brand values and ethos. Understanding their commitment to luxury and exceptional service will help you align your responses during interviews and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in luxury hotels. Attend industry events or join relevant online groups to connect with current or former employees of Nobu, as they can provide valuable insights and potentially refer you.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in high-pressure environments. Highlight your leadership style and how it fosters a positive team atmosphere, as this is crucial for the Front of House Manager role.
✨Tip Number 4
Research common challenges faced in front of house operations and think about how you would address them. Being able to articulate your problem-solving strategies will show your proactive approach and readiness for the role.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in luxury lifestyle hotels. Emphasise your leadership skills and any previous roles that involved managing teams or guest services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Nobu's ethos. Mention specific experiences that demonstrate your ability to provide outstanding guest service and lead a team effectively.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication skills, and the ability to resolve issues promptly. Use examples from your past work to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Nobu Hotel London Shoreditch
✨Showcase Your Leadership Skills
As a Front of House Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on how you fostered a positive environment and motivated your colleagues.
✨Emphasise Customer Service Excellence
Highlight your commitment to outstanding guest service during the interview. Share specific instances where you went above and beyond to ensure a seamless experience for guests, as this aligns with Nobu's ethos.
✨Demonstrate Attention to Detail
Given the meticulous nature of the role, be ready to discuss how you manage details effectively. You might want to mention any systems or processes you use to ensure nothing slips through the cracks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would address them, showcasing your ability to balance operational efficiency with guest satisfaction.
