Job Ref: NOB2635
Branch: Nobu Hotel London Portman Square
Location: London Portman Square, West London
Salary/Benefits: Up to £35,000 including service charge and benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 26/05/2026
Closing date: 28/06/2026
Job Overview
As a Wellness and Fitness Receptionist, you will be at the heart of our wellness journey, welcoming guests and members to Nobu’s serene Pilates and fitness spaces. You will ensure every interaction reflects Nobu’s philosophy of balance, warmth and precision, handling enquiries, bookings and guest requests with care and efficiency.
Key Responsibilities Manage the day to day running of the wellness and fitness reception area Greet all guests and members warmly, creating a relaxed and professional first impression Handle all enquiries and bookings for Pilates, personal training, spa and fitness sessions Maximise booking opportunities and retail sales to exceed revenue targets Complete all reception and administrative tasks accurately and on time Conduct show rounds for members, potential clients and guests Support the smooth operation of the wellness and fitness facilities, including room allocations and scheduling Check all equipment regularly, reporting any maintenance issues promptly Collaborate with the food and beverage team to ensure terrace service meets Nobu standards Build knowledge of all wellness and fitness products, treatments and services offered Communicate effectively with the wider hotel team to ensure a seamless guest journey Embody Nobu values of Family, Crafted, Smile and Kokoro in every guest interaction What We’re Looking For
You bring experience in a front of house or receptionist role, ideally within a wellness, spa or fitness environment. You are organised, confident and guest focused, with strong communication and multitasking skills. With a calm, professional manner and a genuine passion for wellbeing, you create memorable experiences that reflect Nobu’s crafted approach to hospitality.
Benefits of Joining Our Team
- Salary up to £35,000 including rooms service charge, base salary £28,362
- £1000 Refer a Friend Scheme
- Two hotel wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Contact Details:
Nobu Hotel London, Portman Square Recruitment Team
