At a Glance
- Tasks: Lead the wellness team and manage spa, gym, and Pilates operations for an unforgettable guest experience.
- Company: Join the prestigious Nobu Hotel London, known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, discounts, wellness treatments, and opportunities for career growth.
- Other info: Experience a vibrant work culture with exciting events and innovative learning opportunities.
- Why this job: Be a part of a dynamic team that promotes health and wellbeing in a luxury setting.
- Qualifications: Proven leadership in wellness or luxury hospitality with strong operational skills.
The predicted salary is between 31800 - 37800 £ per year.
As Wellness Supervisor, you will oversee the day-to-day reception operations of our spa, gym, Nobu Pilates studios and wellness facilities, ensuring every guest enjoys a seamless and memorable journey. This is a leadership role that combines operational precision with a passion for wellbeing, driving service excellence, innovation and revenue growth in one of London's most popular luxury lifestyle hotels.
You will:
- Lead and develop the wellness team, fostering a motivated and high-performing culture
- Manage departmental operations, including rotas, annual leave and compliance
- Conduct performance reviews, appraisals and ongoing staff training
- Oversee recruitment, onboarding and team development in collaboration with HR
- Ensure wellness brand standards and SOPs are implemented and maintained
- Manage stock control, ordering and financial processes including banking and reconciliations
- Coordinate wellness events, brand activations and VIP experiences
- Monitor spa, gym and Nobu Pilates equipment, ensuring timely maintenance and reporting
- Handle guest complaints and special requests with professionalism and care
- Drive retail operations and revenue through product knowledge and upselling
- Oversee booking systems (Mindbody, Opera) to optimise scheduling and guest experience
- Provide regular performance reports and updates to senior leadership
- Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro in every interaction
What We're Looking For:
You bring proven leadership experience in wellness or luxury hospitality, with strong operational and commercial acumen. You are passionate about health and wellbeing, thrive in a fast-paced environment and have the ability to inspire and lead a team. With exceptional communication skills and a guest-centric mindset, you will elevate Nobu's wellness offering to new heights.
Benefits of Joining Our Team:
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development programs
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
Wellness and Fitness Reception Supervisor employer: Nobu Hotel London, Portman Square
Nobu Hotel London Portman Square is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With a commitment to professional growth, team members benefit from ongoing training and development opportunities in a luxury environment, all while enjoying competitive salaries and comprehensive benefits. Join us in a dynamic setting where your contributions are valued and recognised, making every day rewarding.
Contact Details:
Nobu Hotel London, Portman Square Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Wellness and Fitness Reception Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nobu Hotel London, Portman Square. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nobu Hotel London, Portman Square
Don't be shy about reaching out to Nobu Hotel London, Portman Square directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Wellness and Fitness Reception Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nobu Hotel London, Portman Square and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nobu Hotel London, Portman Square
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
