At a Glance
- Tasks: Be the first point of contact for guests, helping them plan their perfect stay.
- Company: Join the prestigious Nobu Hotel London Portman Square.
- Benefits: Enjoy discounts, wellness initiatives, and up to 33 holiday days.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Create memorable experiences and build relationships with returning guests.
- Qualifications: Experience in reservations or guest services, ideally in luxury hotels.
The predicted salary is between 25000 - 30000 £ per year.
As a Reservations Agent at Nobu Hotel London Portman Square, you’ll be the first point of contact for our guests — helping them plan their stay with precision, warmth and a deep understanding of our hotel’s offerings. With a focus on personalised service and attention to detail, you’ll ensure every booking reflects Nobu’s crafted approach to hospitality.
- Assist guests with reservations and booking enquiries
- Provide attentive, genuine and friendly service that reflects Nobu standards
- Understand all room types, availability and hotel services
- Promote hotel facilities and upsell where appropriate
- Use OPERA proficiently to manage guest bookings and preferences
- Anticipate guest needs and offer personalised experiences and services
- Strive for excellent guest reviews and satisfaction
- Build relationships with repeat guests and recognise returning visitors
- Support and train new team members, fostering a collaborative environment
- Attend team briefings and contribute ideas for service improvement
- Liaise effectively with all departments, especially Food & Beverage and Culinary
- Ensure compliance with safety procedures and statutory standards
- Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
- Demonstrate a proactive, positive approach to work and guest care
- Suggest improvements to enhance accuracy, efficiency and guest experience
- Perform any other duties as required
What We’re Looking For
You bring experience in reservations or guest services, ideally within a luxury hotel setting. You’re confident, organised and passionate about creating memorable guest experiences. With strong communication skills and a genuine desire to help, you’ll ensure every interaction is smooth, informative and tailored to each guest’s needs.
Benefits of Joining Our Team
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Reservations Agent employer: Nobu Hotel London, Portman Square
Nobu Hotel London Portman Square is an exceptional employer that prioritises personalised service and employee growth, making it a fantastic place for a Reservations Agent to thrive. With a vibrant work culture that celebrates collaboration and innovation, employees enjoy numerous benefits including discounted stays at Nobu properties, wellness initiatives, and opportunities for career advancement within the prestigious Nobu portfolio. The hotel’s commitment to excellence ensures that every team member feels valued and empowered to create memorable experiences for guests.
Contact Details:
Nobu Hotel London, Portman Square Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all room types, services, and facilities. This way, when you chat with potential employers, you can show off your knowledge and passion for creating those memorable guest experiences.
✨Tip Number 2
Practice your communication skills! Role-play common guest scenarios with friends or family. This will help you feel more confident in delivering that genuine, friendly service that Nobu is known for.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums where you can connect with industry professionals. Building relationships can lead to job opportunities and insider tips on landing that Reservations Agent role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Nobu family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in reservations or guest services. We’re looking for specific examples that demonstrate your ability to create memorable experiences and your understanding of luxury service.
Be Detail-Oriented:Attention to detail is key in our industry. In your application, showcase how you’ve successfully managed bookings and anticipated guest needs in the past. This will show us you’re a perfect fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Nobu Hotel London, Portman Square
✨Know Your Stuff
Familiarise yourself with Nobu Hotel's offerings and services. Understand the different room types, amenities, and any unique features that set Nobu apart. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Reservations Agent, you'll be the first point of contact for guests. Practice your communication skills and think of examples where you've provided excellent customer service. Be ready to demonstrate how you can create memorable experiences for guests.
✨Be Proactive and Positive
Nobu values a proactive approach, so come prepared with ideas on how to enhance guest experiences. Think about ways you could upsell hotel facilities or improve booking processes. A positive attitude will resonate well with the interviewers.
✨Dress the Part
First impressions matter! Dress smartly and professionally to reflect the luxury environment of Nobu. Your appearance should convey that you understand the importance of hospitality and are ready to represent the brand with pride.
