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- Tasks: Assist guests with reservations and provide exceptional service at Nobu Hotel.
- Company: Join the prestigious Nobu Hotel London Portman Square team.
- Benefits: Enjoy competitive salary, discounts, wellness initiatives, and up to 33 holiday days.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Experience in reservations or guest services, ideally in luxury hotels.
- Other info: Dynamic environment with opportunities for growth and innovative learning.
The predicted salary is between 29500 - 36500 £ per year.
As a Reservations Agent at Nobu Hotel London Portman Square, you’ll be the first point of contact for our guests — helping them plan their stay with precision, warmth and a deep understanding of our hotel’s offerings. With a focus on personalised service and attention to detail, you’ll ensure every booking reflects Nobu’s crafted approach to hospitality.
Responsibilities
- Assist guests with reservations and booking enquiries
- Provide attentive, genuine and friendly service that reflects Nobu standards
- Understand all room types, availability and hotel services
- Promote hotel facilities and upsell where appropriate
- Use OPERA proficiently to manage guest bookings and preferences
- Anticipate guest needs and offer personalised experiences and services
- Strive for excellent guest reviews and satisfaction
- Build relationships with repeat guests and recognise returning visitors
- Support and train new team members, fostering a collaborative environment
- Attend team briefings and contribute ideas for service improvement
- Liaise effectively with all departments, especially Food & Beverage and Culinary
- Ensure compliance with safety procedures and statutory standards
- Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
- Demonstrate a proactive, positive approach to work and guest care
- Suggest improvements to enhance accuracy, efficiency and guest experience
- Perform any other duties as required
You’re looking for
You bring experience in reservations or guest services, ideally within a luxury hotel setting. You’re confident, organised and passionate about creating memorable guest experiences. With strong communication skills and a genuine desire to help, you’ll ensure every interaction is smooth, informative and tailored to each guest’s needs.
Benefits of Joining Our Team
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity. Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects. We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
Reservations Agent employer: Nobu Hotel London Portman Square
Contact Detail:
Nobu Hotel London Portman Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know Nobu's vibe! Before your interview, dive into the hotel's culture and values. Understanding what makes Nobu special will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Reservations Agent, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any booking enquiry with warmth and professionalism.
✨Tip Number 3
Show off your tech savvy! Familiarise yourself with OPERA or similar reservation systems. If you can demonstrate your ability to navigate these tools during your interview, it’ll give you a leg up and show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Reservations Agent role. Highlight your experience in reservations or guest services, and mention specific skills that align with our Nobu values like attention to detail and personalised service.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us understand your qualifications and enthusiasm without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Nobu Hotel London Portman Square!
How to prepare for a job interview at Nobu Hotel London Portman Square
✨Know Your Stuff
Before the interview, make sure you’re familiar with Nobu Hotel's offerings and services. Understand the different room types, amenities, and any unique features that set Nobu apart. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Reservations Agent, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to meet a guest's needs or resolved a tricky situation with a smile.
✨Practice OPERA Proficiency
Since you'll be using OPERA to manage bookings, it’s a good idea to brush up on your skills with this system if you have prior experience. If not, consider watching tutorials or reading up on its features. Being able to demonstrate your tech-savviness can really impress the interviewers.
✨Embrace Nobu's Values
Familiarise yourself with Nobu's core values: Kokoro, Smile, Family, and Crafted. Think about how these values resonate with your own work ethic and experiences. Be ready to discuss how you can embody these principles in your role as a Reservations Agent, enhancing the guest experience.
