At a Glance
- Tasks: Be the first point of contact for guests, ensuring a personalised and warm experience.
- Company: Join the prestigious Nobu Hotel London Portman Square, known for luxury and exceptional service.
- Benefits: Enjoy discounts, wellness initiatives, and up to 33 holiday days as you grow your career.
- Other info: Participate in exciting team events and contribute to service improvements in a collaborative setting.
- Why this job: Create memorable experiences and build relationships with guests in a vibrant hotel environment.
- Qualifications: Experience in reservations or guest services, with strong communication skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
As a Reservations Agent at Nobu Hotel London Portman Square, you’ll be the first point of contact for our guests — helping them plan their stay with precision, warmth and a deep understanding of our hotel’s offerings. With a focus on personalised service and attention to detail, you’ll ensure every booking reflects Nobu’s crafted approach to hospitality.
You will:
- Assist guests with reservations and booking enquiries
- Provide attentive, genuine and friendly service that reflects Nobu standards
- Understand all room types, availability and hotel services
- Promote hotel facilities and upsell where appropriate
- Use OPERA proficiently to manage guest bookings and preferences
- Anticipate guest needs and offer personalised experiences and services
- Strive for excellent guest reviews and satisfaction
- Build relationships with repeat guests and recognise returning visitors
- Support and train new team members, fostering a collaborative environment
- Attend team briefings and contribute ideas for service improvement
- Liaise effectively with all departments, especially Food & Beverage and Culinary
- Ensure compliance with safety procedures and statutory standards
- Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
- Demonstrate a proactive, positive approach to work and guest care
- Suggest improvements to enhance accuracy, efficiency and guest experience
- Perform any other duties as required
What We’re Looking For:
You bring experience in reservations or guest services, ideally within a luxury hotel setting. You’re confident, organised and passionate about creating memorable guest experiences. With strong communication skills and a genuine desire to help, you’ll ensure every interaction is smooth, informative and tailored to each guest’s needs.
Benefits of Joining Our Team:
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Luxury Reservations Specialist: Guest Experience & Upsell employer: Nobu Hotel London, Portman Square
At Nobu Hotel London Portman Square, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personalised service and attention to detail. Our team members enjoy a range of benefits including discounted stays at Nobu properties worldwide, opportunities for career progression, and a supportive environment that fosters collaboration and innovation. Join us to be part of a dynamic team where your contributions are recognised and rewarded, all while creating memorable experiences for our guests in the heart of London.
Contact Details:
Nobu Hotel London, Portman Square Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Reservations Specialist: Guest Experience & Upsell
✨Tip Number 1
Get to know the company inside out! Research Nobu's values and offerings so you can speak confidently about how you can enhance the guest experience. This shows genuine interest and helps you stand out.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll need to be warm and friendly. Role-play with a friend or family member to get comfortable with common guest scenarios and questions.
✨Tip Number 3
Network like a pro! Connect with current or former Nobu employees on LinkedIn. They can provide insider tips and might even refer you, which could give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Nobu family!
We think you need these skills to ace Luxury Reservations Specialist: Guest Experience & Upsell
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests. Remember, it’s all about creating memorable experiences!
Tailor Your Application:Make sure to customise your application for the Luxury Reservations Specialist role. Highlight your relevant experience in reservations or guest services, and showcase how your skills align with Nobu's values of Family, Crafted, Smile, and Kokoro.
Be Detail-Oriented:Attention to detail is key in this role! Double-check your application for any typos or errors, and ensure that you’ve included all necessary information. A polished application reflects your commitment to providing excellent guest service.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Nobu Hotel London, Portman Square
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Nobu's offerings and services. Familiarise yourself with the hotel’s unique features and amenities so you can confidently discuss how you would enhance a guest's experience.
✨Showcase Your People Skills
As a Luxury Reservations Specialist, your ability to connect with guests is crucial. Prepare examples of how you've provided exceptional service in the past, focusing on personalisation and attention to detail that aligns with Nobu's standards.
✨Practice Upselling Techniques
Think about how you can promote hotel facilities and upsell services during the interview. Be ready to share strategies or scenarios where you successfully encouraged guests to enhance their stay, demonstrating your understanding of the role.
✨Embrace the Nobu Values
Familiarise yourself with Nobu's core values: Family, Crafted, Smile, and Kokoro. During the interview, reflect these values in your responses and show how you embody them in your work ethic and guest interactions.
