At a Glance
- Tasks: Lead the Reservations team to deliver exceptional service and maximise revenue.
- Company: Join Nobu Hotel London Portman Square, a luxury lifestyle hotel.
- Benefits: Enjoy discounts, wellness initiatives, and up to 33 holiday days.
- Other info: Exciting career progression opportunities within the Nobu portfolio.
- Why this job: Be part of a dynamic team in a fast-paced, luxury environment.
- Qualifications: Experience in hotel reservations and strong leadership skills required.
The predicted salary is between 28350 - 34650 £ per year.
As Reservations Manager (Maternity Cover) at Nobu Hotel London Portman Square, you will lead the Reservations team in delivering outstanding service while maximising room revenue and occupancy.
Working closely with the Director of Revenue, you will oversee day-to-day reservation operations, identify booking trends and opportunities, and ensure every guest interaction reflects the exceptional standards of the Nobu brand.
This is a 12-month maternity cover opportunity and an exciting chance for a commercially minded hospitality professional to play a key role within one of London's leading luxury lifestyle hotels.
- Proposed start in late November 2026
- You will
- Lead and develop the Reservations team, creating a positive, high-performing and guest-focused culture.
- Oversee the efficient day-to-day operation of the Reservations department and ensure service standards are consistently achieved.
- Manage room reservations to maximise occupancy, revenue and guest satisfaction.
- Monitor booking patterns and trends, identifying opportunities to optimise performance and drive revenue.
- Support revenue management activities and deputise for the Director of Revenue when required.
- Ensure the reservations team actively promotes and cross-sells other hotel services and facilities.
- Manage departmental rotas effectively, ensuring staffing levels are aligned with business demands and labour budgets.
- Maintain expert knowledge of OPERA and ensure all reservation data is accurate and up to date.
- Monitor guest feedback and reviews, identifying opportunities to improve service and recognise success.
- Support training, coaching and development across the Reservations team, encouraging growth and progression.
- Build strong relationships with Front Office and other hotel departments to enhance communication and guest experience.
- Develop and maintain Reservations SOPs and standards, ensuring consistent operation across the department.
- Drive continuous improvement by identifying opportunities to enhance efficiency, accuracy and guest satisfaction.
- Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro.
What We're Looking For
You have experience in Reservations, Revenue or Front Office leadership within a luxury hotel environment and possess a strong understanding of hotel operations, guest service and revenue performance.
You are commercially aware, highly organised and confident leading a team.
With strong communication skills and attention to detail, you can balance operational excellence with an exceptional guest experience.
Knowledge of OPERA and hotel reservation systems is highly beneficial.
You are passionate about hospitality, enjoy developing others and thrive in a fast-paced environment where service and performance go hand in hand.
Benefits of Joining Our Team
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Reservations Manager (12 Month Fixed Term Contract) in London employer: Nobu Hotel London, Portman Square
Nobu Hotel London Portman Square is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With a commitment to professional growth, team members benefit from ongoing training and development opportunities in a luxury environment, all while enjoying competitive salaries and comprehensive benefits. Join us in a dynamic setting where your contributions are valued and recognised, making every day rewarding.
Contact Details:
Nobu Hotel London, Portman Square Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager (12 Month Fixed Term Contract) in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Reservations Manager (12 Month Fixed Term Contract) in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Nobu Hotel London, Portman Square
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Nobu Hotel London, Portman Square. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
