At a Glance
- Tasks: Be the first point of contact for guests, ensuring a personalised and warm experience.
- Company: Join the prestigious Nobu Hotel London Portman Square, known for luxury and excellence.
- Benefits: Enjoy discounts, wellness initiatives, and up to 33 holiday days with career progression opportunities.
- Other info: Participate in exciting team events and contribute to service improvements.
- Why this job: Create memorable experiences and build relationships in a vibrant, luxury hotel environment.
- Qualifications: Experience in reservations or guest services, with strong communication skills and a passion for hospitality.
The predicted salary is between 25000 - 31200 £ per year.
As a Reservations Agent at Nobu Hotel London Portman Square, you’ll be the first point of contact for our guests — helping them plan their stay with precision, warmth and a deep understanding of our hotel’s offerings. With a focus on personalised service and attention to detail, you’ll ensure every booking reflects Nobu’s crafted approach to hospitality.
- Assist guests with reservations and booking enquiries
- Provide attentive, genuine and friendly service that reflects Nobu standards
- Understand all room types, availability and hotel services
- Promote hotel facilities and upsell where appropriate
- Use OPERA proficiently to manage guest bookings and preferences
- Anticipate guest needs and offer personalised experiences and services
- Strive for excellent guest reviews and satisfaction
- Build relationships with repeat guests and recognise returning visitors
- Support and train new team members, fostering a collaborative environment
- Attend team briefings and contribute ideas for service improvement
- Liaise effectively with all departments, especially Food & Beverage and Culinary
- Ensure compliance with safety procedures and statutory standards
- Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
- Demonstrate a proactive, positive approach to work and guest care
- Suggest improvements to enhance accuracy, efficiency and guest experience
- Perform any other duties as required
What We’re Looking For
You bring experience in reservations or guest services, ideally within a luxury hotel setting. You’re confident, organised and passionate about creating memorable guest experiences. With strong communication skills and a genuine desire to help, you’ll ensure every interaction is smooth, informative and tailored to each guest’s needs.
Benefits of Joining Our Team
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Luxury Reservations Specialist: Guest Experience & Upsell in London employer: Nobu Hotel London, Portman Square
At Nobu Hotel London Portman Square, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personalised service and attention to detail. Our team members enjoy a range of benefits including discounted stays at Nobu properties worldwide, innovative learning opportunities, and a supportive environment that fosters growth and collaboration. Join us to be part of a dedicated team that is committed to creating memorable guest experiences in a luxury setting.
Contact Details:
Nobu Hotel London, Portman Square Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Reservations Specialist: Guest Experience & Upsell in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nobu Hotel London, Portman Square. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nobu Hotel London, Portman Square
Don't be shy about reaching out to Nobu Hotel London, Portman Square directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Luxury Reservations Specialist: Guest Experience & Upsell in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nobu Hotel London, Portman Square and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nobu Hotel London, Portman Square
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
