At a Glance
- Tasks: Be the go-to person for guests, providing top-notch service and local insights.
- Company: Join Nobu Hotels, a blend of luxury and Japanese tradition, renowned for exceptional hospitality.
- Benefits: Enjoy perks like discounted stays, wellness treatments, and up to 33 holiday days.
- Other info: Participate in exciting events and be part of a supportive team focused on well-being.
- Why this job: Experience a vibrant culture, make a difference, and grow within a prestigious hotel brand.
- Qualifications: No specific experience required, just a passion for service and a love for London.
The predicted salary is between 24000 - 36000 £ per year.
As the Junior Concierge you will epitomise exceptional service for our guests and have a thorough knowledge of things to see and do in London. Your tasks as Concierge will include but will not be limited to:
- To have a good knowledge of London and all there is to see and do including great new restaurants, attractions, shows, events taking place etc.
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
- Run errands for guests and management as requested.
- Create a personalized and bespoke experience for all guests using our concierge services.
- To have the mindset of anticipating guests' needs and going above and beyond to exceed them.
- To work collaboratively as a team and help each other where necessary.
- Be fully aware of any VIP or repeat guests who are staying with us and personalise service accordingly.
- To be an ambassador for Nobu as well as someone who embodies our values and commitment to our teams.
BENEFITS OF JOINING OUR TEAM
- £1000 Refer a Friend Scheme
- 2 Hotel-wide social events a year including Employee Awards night
- Discounted overnight stays across Nobu properties
- Worldwide Discounted Pilates classes and Wellness treatments
- Opportunities to progress within our hotel and the wider portfolio
- Access to a suite of innovative and varied learning and project opportunities
- Mental Health First Aiders within the team
- Exciting wellness and volunteering opportunities
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts off all food and beverage
- Free meals whilst on duty
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity. Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects. We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
Junior Concierge in London employer: Nobu Hotel London, Portman Square
Nobu Hotel London Portman Square is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture infused with the spirit of collaboration and creativity. With benefits such as discounted stays, wellness opportunities, and a supportive environment featuring Mental Health First Aiders, we empower our team to thrive while delivering outstanding service to our guests. Join us to be part of a prestigious brand that values innovation and personal development in the heart of London.
Contact Details:
Nobu Hotel London, Portman Square Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Concierge in London
✨Tip Number 1
Familiarise yourself with London's attractions, restaurants, and events. Being knowledgeable about the city will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, demonstrating your ability to anticipate needs and provide exceptional service will set you apart.
✨Tip Number 3
Network with professionals in the hospitality industry. Attend events or join online forums to connect with others who can offer insights or even refer you to opportunities at Nobu.
✨Tip Number 4
Showcase your teamwork abilities by sharing examples of how you've collaborated effectively in past roles. Nobu values a team-oriented mindset, so highlighting this trait will resonate well with the hiring team.
We think you need these skills to ace Junior Concierge in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Junior Concierge. Familiarise yourself with the key tasks mentioned in the job description, such as providing exceptional service and having extensive knowledge of London.
Tailor Your CV:Highlight relevant experience in customer service or hospitality in your CV. Emphasise any previous roles where you demonstrated excellent communication skills, problem-solving abilities, and a proactive approach to meeting guests' needs.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the Nobu brand. Mention specific examples of how you can contribute to creating personalised experiences for guests and embodying the company's core values.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Nobu Hotel London, Portman Square
✨Know Your London
As a Junior Concierge, having an extensive knowledge of London is crucial. Research the latest attractions, restaurants, and events in the city. Be prepared to share your insights during the interview, showcasing your passion for the city and your ability to create personalised experiences for guests.
✨Demonstrate Exceptional Service Skills
During the interview, highlight your customer service experience. Share examples of how you've gone above and beyond for customers in the past. This role is all about anticipating guests' needs, so be ready to discuss how you would approach this in various scenarios.
✨Show Team Spirit
Collaboration is key in this role. Be prepared to talk about your experience working in teams and how you support your colleagues. Emphasise your willingness to help others and contribute to a positive work environment, as this aligns with the values of Nobu.
✨Embody Nobu's Values
Familiarise yourself with Nobu's core values: Kokoro, Smile, Family & Crafted. Think of ways you can demonstrate these values in your responses. Showing that you resonate with their ethos will make you a more appealing candidate.
