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- Tasks: Assist guests with reservations and provide personalised service at Nobu Hotel.
- Company: Join the prestigious Nobu Hotel London Portman Square team.
- Benefits: Enjoy discounts, wellness initiatives, and up to 33 holiday days.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Experience in reservations or guest services, ideally in luxury hotels.
- Other info: Collaborative environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
The Role - As a Hotel Reservations Agent at Nobu Hotel London Portman Square, you will be the first point of contact for our guests — helping them plan their stay with precision, warmth and a deep understanding of our hotel’s offerings. With a focus on personalised service and attention to detail, you will ensure every booking reflects Nobu’s crafted approach to hospitality.
- Assist guests with reservations and booking enquiries
- Provide attentive, genuine and friendly service that reflects Nobu standards
- Understand all room types, availability and hotel services
- Promote hotel facilities and upsell where appropriate
- Use OPERA proficiently to manage guest bookings and preferences
- Anticipate guest needs and offer personalised experiences and services
- Strive for excellent guest reviews and satisfaction
- Build relationships with repeat guests and recognise returning visitors
- Support and train new team members, fostering a collaborative environment
- Attend team briefings and contribute ideas for service improvement
- Liaise effectively with all departments, especially Food & Beverage and Culinary
- Ensure compliance with safety procedures and statutory standards
- Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
- Demonstrate a proactive, positive approach to work and guest care
- Suggest improvements to enhance accuracy, efficiency and guest experience
- Perform any other duties as required
What We’re Looking For: You bring experience in reservations or guest services, ideally within a luxury hotel setting. You’re confident, organised and passionate about creating memorable guest experiences. With strong communication skills and a genuine desire to help, you will ensure every interaction is smooth, informative and tailored to each guest’s needs.
Benefits of Joining Our Team:
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity. Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects. We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
Locations
Hotel Reservations Agent employer: Nobu Hotel London Portman Square
Contact Detail:
Nobu Hotel London Portman Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Agent
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Nobu's values and offerings. This way, you can show how your skills align with their mission of providing exceptional guest experiences.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your passion for hospitality and your ability to create memorable experiences for guests.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Nobu, which can give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Hotel Reservations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in reservations or guest services. We’re looking for those little details that show you understand what it takes to create memorable guest experiences, especially in a luxury setting.
Be Specific About Skills: Mention any specific skills you have, like using OPERA or upselling techniques. We love candidates who can demonstrate their knowledge of hotel operations and how they can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Nobu Hotel London Portman Square.
How to prepare for a job interview at Nobu Hotel London Portman Square
✨Know Your Stuff
Before the interview, make sure you’re familiar with Nobu Hotel's offerings and values. Research the hotel’s services, room types, and any unique features that set it apart. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Hotel Reservations Agent, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to create memorable experiences for guests, as this will highlight your fit for Nobu's personalised service approach.
✨Practice OPERA Proficiency
Since you'll be using OPERA to manage bookings, brush up on your skills with this system if you have prior experience. If not, consider watching tutorials or reading up on its functionalities. Being able to discuss your familiarity with the software will demonstrate your readiness to hit the ground running.
✨Embrace Nobu's Values
Familiarise yourself with Nobu's core values: Kokoro, Smile, Family, and Crafted. Think about how these values resonate with you and prepare to discuss how you embody them in your work. Showing that you align with their culture will make a strong impression on the interviewers.
