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- Tasks: Be the friendly voice of Nobu, handling calls and guest requests with care.
- Company: Join the luxurious Nobu Hotel London Portman Square team.
- Benefits: Earn up to £35,000 plus perks like discounts and wellness initiatives.
- Why this job: Create memorable experiences in a vibrant, fast-paced environment.
- Qualifications: Excellent communication skills and a passion for hospitality are key.
- Other info: Enjoy opportunities for growth and exciting social events.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the Guest Services Agent role at Nobu Hotel London Portman Square.
Pay and Benefits
- Salary up to £35,000 including Rooms Service Charge and benefits.
Location
- Nobu Hotel London Portman Square, London Portman Square, West London
Contract type
- Permanent
Hours
- Full Time, 40 hours per week
Posted date
- 24/11/2025
Closing date
- 26/12/2025
The Role
As a Guest Services Agent, you will be the first voice of Nobu Hotel London Portman Square, ensuring every call and enquiry is handled with warmth, professionalism and care. From transferring calls and taking messages to actioning guest requests, you will provide service that reflects Nobu’s crafted approach to hospitality and creates a seamless experience for our guests.
Responsibilities
- Answer incoming calls in a warm, friendly and hospitable manner
- Transfer calls, take messages and action requests efficiently and accurately
- Provide guests with genuine, attentive service, reflecting Nobu standards
- Handle queries on hotel services with confidence and knowledge
- Log and deliver scheduled wake up calls and maintain the voicemail system
- Accurately capture and update guest information in OPERA
- Support revenue generation through upselling and cross selling opportunities
- Build strong guest relationships, recognising repeat visitors
- Work collaboratively with colleagues across all departments
- Uphold statutory and company standards to keep guests and colleagues safe
- Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction
Qualifications
You bring excellent communication skills and ideally experience in a guest facing or call handling role, preferably within luxury hospitality. Organised, attentive and proactive, you take pride in creating memorable first impressions and seamless experiences for guests. With a warm personality and a collaborative spirit, you thrive in a fast paced environment and enjoy being part of a team that delivers crafted service.
Benefits
- £1,000 Refer a Friend Scheme
- Two hotel wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
About the Hotel
Nobu Hotels blends modern luxury and minimal Japanese tradition. Nobu Hotel London Portman Square features 249 guest rooms and suites, a Nobu restaurant, ballroom and meeting spaces. The hotel is a lifestyle concept brought to life by world-renowned chefs and design teams.
Guest Services Agent employer: Nobu Hotel London Portman Square
Contact Detail:
Nobu Hotel London Portman Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent
✨Tip Number 1
Get to know Nobu's vibe! Before your interview, dive into their values and what makes them tick. This way, you can show off how you embody their spirit of Family, Crafted, Smile, and Kokoro in every interaction.
✨Tip Number 2
Practice your phone skills! Since you'll be the first voice guests hear, make sure you can handle calls with warmth and professionalism. Try role-playing with a friend to nail that friendly tone.
✨Tip Number 3
Show off your teamwork! Nobu loves collaboration, so think of examples where you've worked well with others. Be ready to share how you’ve built strong relationships in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Nobu family right from the start!
We think you need these skills to ace Guest Services Agent
Some tips for your application 🫡
Show Your Warmth: As a Guest Services Agent, your personality shines through every interaction. Make sure your application reflects your warm and friendly nature. Use a conversational tone that showcases your passion for hospitality!
Highlight Relevant Experience: If you've got experience in guest-facing roles or call handling, flaunt it! We want to see how your background aligns with the Nobu standards of service. Be specific about your achievements and how they relate to the role.
Be Organised and Attentive: Demonstrate your organisational skills in your application. Mention any tools or systems you’ve used to manage tasks efficiently. This shows us you’re proactive and ready to handle the fast-paced environment at Nobu.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Nobu Hotel London Portman Square
✨Know the Nobu Brand
Before your interview, take some time to research Nobu's values and their approach to hospitality. Understanding their commitment to crafted service and the unique experience they offer will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Guest Services Agent, communication is key. Prepare examples from your past experiences where you’ve successfully handled guest inquiries or resolved issues. This will demonstrate your ability to provide the warm and professional service that Nobu expects.
✨Practice Upselling Techniques
Since the role involves upselling and cross-selling, think of ways you can promote hotel services or amenities. During the interview, share your ideas on how you would enhance a guest's stay through these opportunities, showing your proactive approach.
✨Emphasise Teamwork
Nobu values collaboration across departments. Be ready to discuss how you’ve worked effectively in a team setting in the past. Highlight any experiences where you supported colleagues or contributed to a positive team environment, as this will resonate well with their culture.
