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Nobu Hotel London Portman Square

Assistant Night Manager

Full-Time No home office possible

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The Role – Assistant Night Manager

Leading overnight operations with confidence and Nobu\’s crafted hospitality

As Assistant Night Manager at Nobu Hotel London Portman Square, you will oversee the smooth running of the hotel during evening and overnight hours, ensuring exceptional service and operational excellence. Acting as a key point of contact for guests and colleagues, you will provide leadership, resolve issues promptly and uphold Nobu\’s luxury standards throughout the night.

You will

Support the seamless operation of the hotel during evening and overnight periods
Act as the primary contact for guest enquiries, complaints and special requests
Maintain a strong presence across all departments, ensuring safety and service standards are met
Lead and mentor the night team, providing guidance and training to foster progression and retention
Monitor guest reviews and feedback, identifying successes and areas for improvement
Ensure accurate completion of night audits, daily reports and financial procedures
Oversee the safe storage of floats and keys in line with company policy
Maintain public areas to Nobu standards, including lighting and cleanliness
Ensure compliance with Health & Safety policies and statutory regulations
Collaborate with Front Office and Rooms Division teams to optimise guest experience
Drive continuous improvement initiatives to enhance efficiency and service delivery
Oversee creation and development of Front of House SOPs and standards
Attend hotel‑wide meetings and report effectively to senior management
Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
Perform any other duties required to support overnight operations

What We\’re Looking For

You bring experience in front of house or night management within a luxury hospitality environment. You are confident, proactive and thrive in a leadership role where operational oversight meets exceptional guest care. With strong communication skills and a commitment to service excellence, you will ensure every guest feels valued and every night runs smoothly.