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For Companies At a Glance
- Tasks: Lead retail strategy and manage store operations for a sustainable fashion brand.
- Company: Join Nobody’s Child, a London-based brand revolutionizing women’s fashion with sustainability and affordability.
- Benefits: Be part of a passionate team and enjoy a collaborative work environment.
- Why this job: Make a real impact in the fashion industry while enhancing customer experiences.
- Qualifications: Significant retail operations experience and strong leadership skills required.
- Other info: We value diversity and encourage all to apply!
The predicted salary is between 43200 - 72000 £ per year.
About Us
We’re on a mission to revolutionise women’s fashion by making it more sustainable and affordable. Our message is clear: we believe thoughtfully made clothes can exist at an accessible price point with sustainable materials. At Nobody’s Child, we’re driven by creating responsible and affordable fashion for kind and spirited women. We are an independent, London-based brand, powered by a passionate team of change makers and skilled people who make our clothes. The good news? You could be apart of the journey!
About You
As our Head of Retail Operations and Development, you will lead on the development, implementation and execution of a best in class retail strategy across our existing store portfolio and manage the exciting future retail expansion.
You will continue to develop and implement consistent strategy, policies, practices and systems across our stores, in order to deliver exceptional customer experience and achieve our commercial and strategic goals.
This role will report to the CEO, with line management of the Cluster Manager, store managers, working in collaboration with all other head office related functions.
Day to day, you'll be:
- Working with the CEO to execute and manage our new store roll out across the UK.
- Develop and implement a retail strategy to support in the growth of retail for Nobody’s Child.
- Drive, monitor and lead on the planning and trading of retail.
- Contribute to enhancing the customer Journey through the optimisation of Retail Operations functions and BOH organisation and stock care
- Review, align and ensure consistency of retail operations, stock management and services, policies, procedures and practices across all stores.
- Ownership of cost lines relating to retail operations.
- Define the standards for back of house operations and in partnership with the cluster manager and store teams ensure they are maintained to high standards to enable the best client experience.
- In partnership with Store GMs and the Finance teams, ensure the effective management of stock (including cycle counts, inventory, stock file maintenance, reconciliation etc).
- Collaborate with Store Security teams on loss prevention.
- Business partner with Buying, Merchandising, Brand, Logistics, Finance, and Store Teams to secure the smooth running of the supply chain
- Oversee activities and processes relating to Store Suppliers and collaborate cross functionally as needed
- Collaborate with GMs and Store Leadership to promote continuous process improvement and spot opportunities for process optimisation across all store operations (front and back of house)
- Provide coaching and training to store teams to support their development and ensure high level of competence in retail operations policies and best practices.
To hit the ground running, you'll come with significant retail operations experience, strong experience in managing new store roll outs and coordinating teams, excellent leadership and multi-tasking skills. You'll have a passion for responsible product and driving excellence in our customer service offering.
If this sounds like your next opportunity, please apply and we will be in touch!
At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey!
Head of Retail Operations & Development employer: Nobody's Child
Contact Detail:
Nobody's Child Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Operations & Development
✨Tip Number 1
Familiarize yourself with Nobody’s Child's mission and values. Understanding their commitment to sustainable fashion will help you align your experience and vision with theirs during discussions.
✨Tip Number 2
Highlight your experience in retail operations, especially any successful new store rollouts you've managed. Be ready to discuss specific strategies you implemented that led to measurable improvements.
✨Tip Number 3
Prepare examples of how you've enhanced customer experiences in previous roles. Think about specific initiatives or changes you made that positively impacted customer satisfaction.
✨Tip Number 4
Showcase your leadership skills by discussing how you've coached and developed teams in the past. Be prepared to share success stories that demonstrate your ability to inspire and elevate others.
We think you need these skills to ace Head of Retail Operations & Development
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Nobody's Child and their mission. Familiarize yourself with their values around sustainability and affordability in women's fashion. This will help you tailor your application to align with their vision.
Highlight Relevant Experience: In your CV and cover letter, emphasize your significant retail operations experience, particularly in managing new store rollouts and coordinating teams. Use specific examples that demonstrate your leadership skills and ability to drive customer service excellence.
Showcase Your Passion: Make sure to convey your passion for responsible products and sustainable fashion in your application. Share any relevant experiences or initiatives you've been involved in that reflect this commitment.
Tailor Your Application: Customize your cover letter to address the specific responsibilities and goals outlined in the job description. Mention how your skills and experiences can contribute to enhancing the customer journey and optimizing retail operations at Nobody's Child.
How to prepare for a job interview at Nobody's Child
✨Show Your Passion for Sustainable Fashion
Make sure to express your enthusiasm for sustainable and affordable fashion during the interview. Share any personal experiences or projects that align with Nobody's Child's mission, as this will demonstrate your commitment to their values.
✨Highlight Your Retail Operations Experience
Prepare specific examples from your past roles that showcase your experience in retail operations, particularly in managing new store rollouts. Discuss how you successfully implemented strategies that improved customer experience and operational efficiency.
✨Demonstrate Leadership Skills
Be ready to discuss your leadership style and how you've effectively managed teams in previous positions. Provide examples of how you've coached and developed team members to ensure high standards in retail operations.
✨Prepare for Collaboration Questions
Since the role involves working closely with various departments, think about times when you've collaborated cross-functionally. Be prepared to share how you fostered teamwork and communication to achieve common goals.
